Manulife Operations Supervisor, Hybrid Philippines
Manulife
Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.
Deschide
Trane Technologies este o companie globală de producție și energie care dezvoltă sisteme de încălzire, ventilație și aer condiționat, soluții de refrigerare, sisteme pentru clădiri și sisteme de control pentru clienți comerciali și industriali. Activitatea sa combină echipamentele, tehnologia pentru controlul climatului și serviciile pe teren cu operațiuni de producție și lanțuri de aprovizionare la nivel mondial. Compania se concentrează pe soluții eficiente energetic, concepute pentru a-i ajuta pe clienți să reducă emisiile și să își gestioneze amprenta de carbon, susținute de inițiative precum angajamentele pentru 2030 și provocarea Gigaton.
Client Service Representative, Trane Technologies
Support HVAC customers at Trane Technologies by managing service agreements, account strategies, and customer satisfaction. Coordinate site visits, proposals, and service delivery while helping identify sales and growth opportunities.
Descriere
- Deliver positive customer experiences and recommend sales solutions.
- Help the internal Sales team achieve its financial and business objectives.
- Support customers and work toward customer satisfaction targets.
- Manage customer contract renewals and account expansion.
- Find sales and growth opportunities among existing customers.
- Align account plans with the account management team.
- Work with Estimating, Operations, Sales, Billing, and Service Resource Coordinators.
- Oversee satisfaction, retention, and growth across an assigned customer portfolio.
- Build customer profiles, account strategies, service and budget plans, and site visit plans.
- Respond to customer questions and concerns within 24 hours.
- Visit customer sites at least three times each week.
- Coordinate technician schedules and parts or materials to meet customer commitments and support company profitability.
- Manage time-and-materials and quoted-job opportunities, including proposals.
- Follow up on overdue customer balances.
- Work with the team on sales leads and quick quotes.
- Manage service agreement renewals, bookings, and monthly targets.
- Assess monthly financial results and propose corrective actions for underperforming agreements.
- Share weekly activity plans with the Service Sales Team Leader and Area Service Manager.
- Take part in sales and customer-support training and sales meetings.
- Prepare reports and correspondence, and keep files up to date.
- Arrange, attend, and lead meetings, conferences, and project team activities.
- Communicate with colleagues and external stakeholders.
- Pursue relevant professional development and follow health and safety policies.
Cerințe
- A two-year degree is required.
- No prior experience is required; customer service experience is an advantage.
- Ability to work effectively in high-pressure situations.
- Strong verbal, telephone, and written communication skills.
- Able to use phones, voicemail, computers, and standard office equipment.
- Proficient in Microsoft Office, especially Excel and Word.
- Comfort with basic mathematics.
- Valid driver’s license and dependable transportation.
- Willingness to work occasional extended hours when needed.
- Reliable attendance and punctuality, with a professional appearance.
- Follow health and safety procedures.
- This is a safety-sensitive position and may require additional drug screening.
Beneficii
- Health coverage for employees and their families, plus holistic wellness programs and incentives.
- Fertility coverage.
- Adoption and surrogacy assistance.
- Up to 15 vacation days.
- Paid holidays.
- Sick leave.
- Volunteer leave options.
- Parental leave options.
- 401(k) matching.
- Access to company training and education programs.
- Tuition assistance.
- Student debt support.
- Eligibility for sales incentives.
- Flexible work location on Fridays.
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