Emerging Travel Group
Emerging Travel Group
Emerging Travel Group dezvoltă platforme online pentru rezervări și gestionarea călătoriilor, destinate călătorilor individuali, agențiilor de turism și clienților corporate. Tehnologia companiei conectează clienții și partenerii din industrie la un inventar extins de peste 2,9 milioane de unități de cazare, precum și la zboruri, servicii de transfer și închirieri auto în 190 de piețe sursă. De asemenea, compania îi ajută pe hotelieri să își îmbunătățească distribuția și să ajungă la clienți noi, combinând capabilități din domeniul ospitalității, logisticii și comerțului electronic pentru a sprijini rezervările de călătorii și colaborarea comercială.

Technical Support Specialist — Remote in Kazakhstan

Investigate hotel and room availability issues for Emerging Travel Group. Support integrations, monitor metrics, validate data with SQL, manage escalations, and automate processes remotely.

Descriere

  • Investigate technical requests from internal users involving hotel and room availability.
  • Analyze availability alerts, test hypotheses, and monitor recovery of availability metrics.
  • Expand technical and functional expertise to reduce reliance on Development and QA teams.
  • Help build and optimize internal processes while contributing to product improvements.
  • Join regular meetings with the Product team.
  • Manage projects and create and maintain documentation.
  • Develop AI-powered automations and support other process improvement initiatives.

Cerințe

  • Experience in technical support, integrations, or IT operations.
  • Work independently and proactively by planning tasks, setting priorities, adapting to change, and initiating necessary actions.
  • Investigate technical issues independently by gathering data, testing hypotheses, identifying root causes, and isolating problems.
  • Experience using logs, monitoring tools, and metrics; Grafana experience is advantageous.
  • Understand HTTP and API fundamentals, including response codes, requests, responses, and JSON/XML interpretation.
  • Use basic SQL to query and validate data independently.
  • Escalate issues effectively by documenting symptoms, business impact, troubleshooting steps, and supporting evidence for Development.
  • Communicate clearly when facilitating calls with developers, internal users, suppliers, and other stakeholders.
  • Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication.
  • Document solutions and contribute to ongoing process improvement.
  • Preferred: experience in travel or e-commerce, external integration support, automation, or AI tools.

Beneficii

  • Remote work opportunity.
  • A collaborative, ambitious team focused on mutual support and growth.
  • Internal onboarding, training, soft-skills development, and leadership programs.
  • Partial reimbursement for external training and conference participation.
  • Corporate English school with group and individual lessons plus international speaking clubs.
  • Corporate rates for hotels and travel services.
  • MyTime Day Off: one additional paid day off.

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