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Emerging Travel Group
Emerging Travel Group
1,001 – 5,000 Employees
eCommerceHospitalityLogistics
Emerging Travel Group develops online booking and travel management platforms for individual travelers, travel agencies, and corporate clients. Its technology connects customers and industry partners with a broad inventory of more than 2.9 million accommodations, along with flights, transfers, and car rentals across 190 source markets. The company also helps hoteliers improve their distribution and reach new customers, combining hospitality, logistics, and eCommerce capabilities to support travel bookings and business collaboration.
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Technical Support Specialist — Remote in Kazakhstan

Investigate hotel and room availability issues for Emerging Travel Group. Support integrations, monitor metrics, validate data with SQL, manage escalations, and automate processes remotely.

KZKazakhstanRSSerbiaUZUzbekistanRemoteFull-timeMiddleSeniorEnglish RequiredIT Support
GrafanaSQL

Description

  • Investigate technical requests from internal users involving hotel and room availability.
  • Analyze availability alerts, test hypotheses, and monitor recovery of availability metrics.
  • Expand technical and functional expertise to reduce reliance on Development and QA teams.
  • Help build and optimize internal processes while contributing to product improvements.
  • Join regular meetings with the Product team.
  • Manage projects and create and maintain documentation.
  • Develop AI-powered automations and support other process improvement initiatives.

Requirements

  • Experience in technical support, integrations, or IT operations.
  • Work independently and proactively by planning tasks, setting priorities, adapting to change, and initiating necessary actions.
  • Investigate technical issues independently by gathering data, testing hypotheses, identifying root causes, and isolating problems.
  • Experience using logs, monitoring tools, and metrics; Grafana experience is advantageous.
  • Understand HTTP and API fundamentals, including response codes, requests, responses, and JSON/XML interpretation.
  • Use basic SQL to query and validate data independently.
  • Escalate issues effectively by documenting symptoms, business impact, troubleshooting steps, and supporting evidence for Development.
  • Communicate clearly when facilitating calls with developers, internal users, suppliers, and other stakeholders.
  • Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication.
  • Document solutions and contribute to ongoing process improvement.
  • Preferred: experience in travel or e-commerce, external integration support, automation, or AI tools.

Benefits

  • Remote work opportunity.
  • A collaborative, ambitious team focused on mutual support and growth.
  • Internal onboarding, training, soft-skills development, and leadership programs.
  • Partial reimbursement for external training and conference participation.
  • Corporate English school with group and individual lessons plus international speaking clubs.
  • Corporate rates for hotels and travel services.
  • MyTime Day Off: one additional paid day off.

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