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Emerging Travel Group
Emerging Travel Group
1 001 – 5 000 Xodimlar
Elektron tijoratLogistikaMehmondo‘stlik
Emerging Travel Group yakka tartibda sayohat qiluvchilar, sayyohlik agentliklari va korporativ mijozlar uchun onlayn bron qilish hamda sayohatlarni boshqarish platformalarini ishlab chiqadi. Kompaniyaning texnologiyasi mijozlar va soha hamkorlarini 190 ta manba bozoridagi 2,9 milliondan ortiq turar joy obyekti, shuningdek, aviaqatnovlar, transferlar va avtomobil ijarasini o‘z ichiga olgan keng takliflar majmuasi bilan bog‘laydi. Kompaniya mehmonxona egalari va operatorlariga tarqatish imkoniyatlarini yaxshilash hamda yangi mijozlarni jalb qilishda ham yordam beradi; sayohat bronlarini va biznes hamkorligini qo‘llab-quvvatlash uchun mehmondo‘stlik, logistika va elektron tijorat salohiyatlarini birlashtiradi.
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Kompaniyadagi ish o‘rinlari

Technical Support Specialist — Remote in Kazakhstan

Investigate hotel and room availability issues for Emerging Travel Group. Support integrations, monitor metrics, validate data with SQL, manage escalations, and automate processes remotely.

KZQozogʻistonRSSerbiyaUZOʻzbekistonMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaIT yordami
GrafanaSQL

Tavsif

  • Investigate technical requests from internal users involving hotel and room availability.
  • Analyze availability alerts, test hypotheses, and monitor recovery of availability metrics.
  • Expand technical and functional expertise to reduce reliance on Development and QA teams.
  • Help build and optimize internal processes while contributing to product improvements.
  • Join regular meetings with the Product team.
  • Manage projects and create and maintain documentation.
  • Develop AI-powered automations and support other process improvement initiatives.

Talablar

  • Experience in technical support, integrations, or IT operations.
  • Work independently and proactively by planning tasks, setting priorities, adapting to change, and initiating necessary actions.
  • Investigate technical issues independently by gathering data, testing hypotheses, identifying root causes, and isolating problems.
  • Experience using logs, monitoring tools, and metrics; Grafana experience is advantageous.
  • Understand HTTP and API fundamentals, including response codes, requests, responses, and JSON/XML interpretation.
  • Use basic SQL to query and validate data independently.
  • Escalate issues effectively by documenting symptoms, business impact, troubleshooting steps, and supporting evidence for Development.
  • Communicate clearly when facilitating calls with developers, internal users, suppliers, and other stakeholders.
  • Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication.
  • Document solutions and contribute to ongoing process improvement.
  • Preferred: experience in travel or e-commerce, external integration support, automation, or AI tools.

Imtiyozlar

  • Remote work opportunity.
  • A collaborative, ambitious team focused on mutual support and growth.
  • Internal onboarding, training, soft-skills development, and leadership programs.
  • Partial reimbursement for external training and conference participation.
  • Corporate English school with group and individual lessons plus international speaking clubs.
  • Corporate rates for hotels and travel services.
  • MyTime Day Off: one additional paid day off.

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