Red Hat
Red Hat
Red Hat dezvoltă software open source pentru organizații care creează, rulează și modernizează aplicații în medii cloud hibride. Portofoliul său include Red Hat Enterprise Linux, Red Hat OpenShift și Red Hat Ansible Automation Platform, ajutând echipele să opereze servicii IT pe infrastructuri diverse, cu accent pe tehnologii sigure, stabile și adaptabile. Înființată în 1993, compania reunește o forță de muncă globală numeroasă și comunități open source pentru a dezvolta informatica empresarială. Recrutarea sa include roluri care sprijină platforme cloud, software pentru companii, automatizare și tehnologiile utilizate pentru modernizarea operațiunilor IT.

Technical Support Engineer – Red Hat, Bangalore (Hybrid)

Support Red Hat’s online learning, virtual training, certification, and cloud lab environments. Troubleshoot Linux and Red Hat technologies for learners, instructors, and teams worldwide.

Descriere

  • Assist learners and instructors through service requests, live chat, and additional support channels
  • Diagnose and resolve issues involving course content, guided labs, cloud training environments, and learning platforms
  • Analyze technical problems with Linux, cloud, and other Red Hat technologies and identify suitable resolutions
  • Build and support virtual training environments during course delivery
  • Implement approved hotfixes and updates for course content and lab environments
  • Conduct quality assurance testing for course content, lab environments, and platform updates
  • Work with curriculum developers and Red Hat teams to build, deploy, and troubleshoot training lab environments
  • Deploy and verify new or revised course content in the Red Hat Online Learning system
  • Develop and maintain technical documentation and knowledge-base articles
  • Track recurring problems and identify opportunities for process improvement, automation, and greater operational efficiency
  • Partner with global Training and Certification teams on complex customer and operational issues
  • Expand and maintain technical expertise in Red Hat products, technologies, and solutions
  • Take part in team and organizational meetings and contribute to related discussions

Cerințe

  • Bachelor’s degree or equivalent enterprise IT industry experience
  • Strong written and verbal communication skills in English
  • At least four years of customer-focused technical support experience
  • Practical knowledge of Red Hat Enterprise Linux administration and command-line operations
  • Active Red Hat Certified Engineer certification in Enterprise Linux, Ansible, OpenShift, or Cloud Native Application, or Red Hat Certified Developer in AI certification
  • Experience with OpenShift, cloud, virtualization, or container technologies
  • Experience with shell scripting or another scripting language is advantageous
  • Ability to investigate issues independently, research solutions, and go beyond standard troubleshooting procedures
  • Ability to work effectively with global and cross-functional teams
  • Willingness to work across multiple time zones in a global 24x5 support environment
  • Ability to learn new technologies and adapt to changing tools, platforms, and processes

Beneficii

  • Hybrid working arrangement
  • Flexible work environments based on role requirements
  • Reasonable accommodations for applicants with disabilities

Locuri de muncă similare

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Deschide
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Deschide
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

Deschide