Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
Red Hat develops enterprise open source software for organizations building, running, and modernizing applications across hybrid cloud environments. Its portfolio includes Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform, helping teams operate IT services across diverse infrastructure with an emphasis on secure, stable, and adaptable technology. Founded in 1993, the company brings together a large global workforce and open source communities to advance enterprise computing. Its hiring spans roles supporting cloud platforms, enterprise software, automation, and the technologies used to modernize IT operations.
Technical Support Engineer – Red Hat, Bangalore (Hybrid)
Support Red Hat’s online learning, virtual training, certification, and cloud lab environments. Troubleshoot Linux and Red Hat technologies for learners, instructors, and teams worldwide.
Description
- Assist learners and instructors through service requests, live chat, and additional support channels
- Diagnose and resolve issues involving course content, guided labs, cloud training environments, and learning platforms
- Analyze technical problems with Linux, cloud, and other Red Hat technologies and identify suitable resolutions
- Build and support virtual training environments during course delivery
- Implement approved hotfixes and updates for course content and lab environments
- Conduct quality assurance testing for course content, lab environments, and platform updates
- Work with curriculum developers and Red Hat teams to build, deploy, and troubleshoot training lab environments
- Deploy and verify new or revised course content in the Red Hat Online Learning system
- Develop and maintain technical documentation and knowledge-base articles
- Track recurring problems and identify opportunities for process improvement, automation, and greater operational efficiency
- Partner with global Training and Certification teams on complex customer and operational issues
- Expand and maintain technical expertise in Red Hat products, technologies, and solutions
- Take part in team and organizational meetings and contribute to related discussions
Requirements
- Bachelor’s degree or equivalent enterprise IT industry experience
- Strong written and verbal communication skills in English
- At least four years of customer-focused technical support experience
- Practical knowledge of Red Hat Enterprise Linux administration and command-line operations
- Active Red Hat Certified Engineer certification in Enterprise Linux, Ansible, OpenShift, or Cloud Native Application, or Red Hat Certified Developer in AI certification
- Experience with OpenShift, cloud, virtualization, or container technologies
- Experience with shell scripting or another scripting language is advantageous
- Ability to investigate issues independently, research solutions, and go beyond standard troubleshooting procedures
- Ability to work effectively with global and cross-functional teams
- Willingness to work across multiple time zones in a global 24x5 support environment
- Ability to learn new technologies and adapt to changing tools, platforms, and processes
Benefits
- Hybrid working arrangement
- Flexible work environments based on role requirements
- Reasonable accommodations for applicants with disabilities
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