Red Hat
Red Hat
Red Hat гибридті бұлтты орталарда қолданбаларды әзірлейтін, іске қосатын және жаңғыртатын ұйымдарға арналған корпоративтік ашық бастапқы кодты бағдарламалық жасақтама әзірлейді. Оның өнімдер портфеліне Red Hat Enterprise Linux, Red Hat OpenShift және Red Hat Ansible Automation Platform кіреді. Бұл шешімдер қауіпсіз, тұрақты және бейімделгіш технологияларға басымдық бере отырып, командаларға әртүрлі инфрақұрылымдарда АТ қызметтерін басқаруға көмектеседі. 1993 жылы құрылған компания корпоративтік есептеулерді дамыту үшін ауқымды жаһандық жұмыс күшін ашық бастапқы код қауымдастықтарымен біріктіреді. Компанияның бос жұмыс орындары бұлтты платформаларды, корпоративтік бағдарламалық жасақтаманы, автоматтандыруды және АТ операцияларын жаңғыртуға қолданылатын технологияларды қолдайтын рөлдерді қамтиды.

Technical Support Engineer – Red Hat, Bangalore (Hybrid)

Support Red Hat’s online learning, virtual training, certification, and cloud lab environments. Troubleshoot Linux and Red Hat technologies for learners, instructors, and teams worldwide.

Сипаттама

  • Assist learners and instructors through service requests, live chat, and additional support channels
  • Diagnose and resolve issues involving course content, guided labs, cloud training environments, and learning platforms
  • Analyze technical problems with Linux, cloud, and other Red Hat technologies and identify suitable resolutions
  • Build and support virtual training environments during course delivery
  • Implement approved hotfixes and updates for course content and lab environments
  • Conduct quality assurance testing for course content, lab environments, and platform updates
  • Work with curriculum developers and Red Hat teams to build, deploy, and troubleshoot training lab environments
  • Deploy and verify new or revised course content in the Red Hat Online Learning system
  • Develop and maintain technical documentation and knowledge-base articles
  • Track recurring problems and identify opportunities for process improvement, automation, and greater operational efficiency
  • Partner with global Training and Certification teams on complex customer and operational issues
  • Expand and maintain technical expertise in Red Hat products, technologies, and solutions
  • Take part in team and organizational meetings and contribute to related discussions

Талаптар

  • Bachelor’s degree or equivalent enterprise IT industry experience
  • Strong written and verbal communication skills in English
  • At least four years of customer-focused technical support experience
  • Practical knowledge of Red Hat Enterprise Linux administration and command-line operations
  • Active Red Hat Certified Engineer certification in Enterprise Linux, Ansible, OpenShift, or Cloud Native Application, or Red Hat Certified Developer in AI certification
  • Experience with OpenShift, cloud, virtualization, or container technologies
  • Experience with shell scripting or another scripting language is advantageous
  • Ability to investigate issues independently, research solutions, and go beyond standard troubleshooting procedures
  • Ability to work effectively with global and cross-functional teams
  • Willingness to work across multiple time zones in a global 24x5 support environment
  • Ability to learn new technologies and adapt to changing tools, platforms, and processes

Артықшылықтар

  • Hybrid working arrangement
  • Flexible work environments based on role requirements
  • Reasonable accommodations for applicants with disabilities

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