TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Technical Customer Service Specialist – Singapore (On-site)
Help TDCX customers resolve technical issues through empathetic, one-to-one support. Use support tools, build technical knowledge, and share feedback to improve workflows and customer experience.
Descriere
- Resolve customer problems promptly through the support system.
- Provide engaging, empathetic one-to-one customer support.
- Troubleshoot technical issues as needed.
- Use internal and external tools to identify and resolve customer inquiries.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Learn the project’s technical back end and operations.
- Expand technical knowledge to better assist customers.
- Carry out other duties assigned by management within the employment category.
- Help implement, maintain, and continually improve TDCX’s Quality Management System.
Cerințe
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Around two years of related work experience is preferred; fresh graduates are encouraged to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to handle multiple tasks and tailor responses and actions to customers’ specific needs using the information they provide.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and mobile phones for everyday tasks.
- Familiarity with email, basic internet and hardware troubleshooting, mobile app installation, and payments.
- Excellent spoken and written English, plus the language used in the supported market.
Beneficii
- Competitive compensation and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports employees’ futures.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company with hundreds of industry awards.