TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
Technical Customer Service Specialist – Singapore (On-site)
Help TDCX customers resolve technical issues through empathetic, one-to-one support. Use support tools, build technical knowledge, and share feedback to improve workflows and customer experience.
Aprašymas
- Resolve customer problems promptly through the support system.
- Provide engaging, empathetic one-to-one customer support.
- Troubleshoot technical issues as needed.
- Use internal and external tools to identify and resolve customer inquiries.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Learn the project’s technical back end and operations.
- Expand technical knowledge to better assist customers.
- Carry out other duties assigned by management within the employment category.
- Help implement, maintain, and continually improve TDCX’s Quality Management System.
Reikalavimai
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
- Around two years of related work experience is preferred; fresh graduates are encouraged to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to handle multiple tasks and tailor responses and actions to customers’ specific needs using the information they provide.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and mobile phones for everyday tasks.
- Familiarity with email, basic internet and hardware troubleshooting, mobile app installation, and payments.
- Excellent spoken and written English, plus the language used in the supported market.
Privalumai
- Competitive compensation and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture that supports employees’ futures.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced colleagues.
- The chance to work for a global company with hundreds of industry awards.