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3SS (3 Screen Solutions)
3SS (3 Screen Solutions)
201 – 500 Angajați
ConsultanțăLogisticăMarketing
3SS (3 Screen Solutions) dezvoltă tehnologii de divertisment pentru mediul auto și pentru experiențe pe mai multe ecrane. Platforma sa de produse 3Ready ajută operatorii, furnizorii de conținut și companiile auto să ofere experiențe de televiziune conectată și multimedia pe diverse dispozitive, punând accent pe integrarea scalabilă, personalizare și ușurința în utilizare. Înființată în 2009, compania aduce peste 15 ani de experiență în proiecte axate pe îmbunătățirea modului în care publicul accesează și utilizează divertismentul digital.
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Locurile de muncă ale companiei

Senior Customer Success Manager, TV – 3SS (Hybrid, Stuttgart)

Manage and expand TV operator and broadcaster accounts for 3SS’s AI-powered 3Ready products. Lead renewals, product roadmaps, commercial growth and customer relationships.

DEGermania
90.000 € – 130.000 € / an
HibridNormă întreagăSeniorLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
Android

Descriere

  • Manage a portfolio of TV operator and broadcaster accounts as the primary contact for commercial and contractual matters.
  • Build trusted relationships with engineering, product, purchasing and management stakeholders.
  • Create and execute customer account plans aligned with each customer’s roadmap.
  • Meet customers in person, present materials and demonstrate products and new solutions.
  • Co-own customer product roadmaps and align customer milestones with the 3Ready product roadmap.
  • Expand accounts by presenting AI-driven 3Ready Hero, Control Center and Framework products through demonstrations and paid PoCs.
  • Prepare quotations, change requests and contract extensions, and negotiate margin-conscious renewals.
  • Bring customer requirements into the product roadmap in partnership with Product.
  • Coordinate with delivery, engineering and support teams to ensure sold solutions are delivered.
  • Maintain CRM records, forecasts and purchase orders.
  • Lead quarterly business reviews.
  • Use AI tools and agents for account research, account planning and proposals.
  • Represent 3SS in customer meetings, steering committees and industry events such as IBC.

Cerințe

  • Bring at least 8 years of experience in customer success, key account management, account management or product management for B2B software, including commercial responsibility for large accounts or a product, ideally in telecommunications, pay TV or broadcasting.
  • Demonstrate success growing B2B software accounts through upselling, renewals and new use cases.
  • Understand TV platforms including Android TV, set-top boxes, OTT and smart TV, with sufficient product knowledge to engage operator product and technology teams.
  • Have commercial expertise in quotations, change requests, contract extensions, negotiation and margin management.
  • Confidently engage operator teams and management, including creating presentations and demonstrating products live.
  • Bring strong discipline in CRM management, forecasting and account planning, with forecasts others can rely on.
  • Work effectively across product, engineering, delivery and finance.
  • Have experience developing and growing both B2B and B2C products with commercial responsibility.
  • Speak fluent English; German is an advantage.
  • Be based in Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.
  • Have experience growing accounts for TV middleware, UI platforms, recommendation or search products.
  • Have experience with Android TV Operator Tier deployments.
  • Have experience with managed services, SaaS renewals or recurring license models.

Beneficii

  • Receive a competitive base salary and performance bonus linked to account revenue growth, recurring revenue and margin.
  • Own your accounts as a business, with authority over account priorities, offers, renewal terms and PoC scope within the pricing framework.
  • Influence the roadmap for AI products and co-own customer roadmaps with clients.
  • Work directly with management and closely with Product, Delivery and Finance.
  • Build long-term relationships with leading operators such as Vodafone and Proximus, with visibility at events including IBC.
  • Choose a base in Stuttgart or elsewhere in Europe with remote-friendly flexibility.

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