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3SS (3 Screen Solutions)
3SS (3 Screen Solutions)
201 – 500 कर्मचारी
परामर्शलॉजिस्टिक्सविपणन
3SS (3 Screen Solutions) ऑटोमोटिव और मल्टीस्क्रीन परिवेशों के लिए मनोरंजन प्रौद्योगिकी विकसित करती है। इसका 3Ready Product Platform ऑपरेटरों, कंटेंट प्रदाताओं और ऑटोमोटिव कंपनियों को विभिन्न उपकरणों पर कनेक्टेड टीवी और मल्टीमीडिया अनुभव उपलब्ध कराने में मदद करता है, जिसमें स्केलेबल इंटीग्रेशन, निजीकरण और उपयोग में सरलता पर विशेष ध्यान दिया जाता है। 2009 में स्थापित यह कंपनी डिजिटल मनोरंजन तक दर्शकों की पहुंच और उनके जुड़ाव को बेहतर बनाने वाली परियोजनाओं में 15 वर्षों से अधिक का अनुभव लाती है।
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कंपनी की नौकरियाँ

Senior Customer Success Manager, TV – 3SS (Hybrid, Stuttgart)

Manage and expand TV operator and broadcaster accounts for 3SS’s AI-powered 3Ready products. Lead renewals, product roadmaps, commercial growth and customer relationships.

DEजर्मनी
€90,000 – €1,30,000 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक
Android

विवरण

  • Manage a portfolio of TV operator and broadcaster accounts as the primary contact for commercial and contractual matters.
  • Build trusted relationships with engineering, product, purchasing and management stakeholders.
  • Create and execute customer account plans aligned with each customer’s roadmap.
  • Meet customers in person, present materials and demonstrate products and new solutions.
  • Co-own customer product roadmaps and align customer milestones with the 3Ready product roadmap.
  • Expand accounts by presenting AI-driven 3Ready Hero, Control Center and Framework products through demonstrations and paid PoCs.
  • Prepare quotations, change requests and contract extensions, and negotiate margin-conscious renewals.
  • Bring customer requirements into the product roadmap in partnership with Product.
  • Coordinate with delivery, engineering and support teams to ensure sold solutions are delivered.
  • Maintain CRM records, forecasts and purchase orders.
  • Lead quarterly business reviews.
  • Use AI tools and agents for account research, account planning and proposals.
  • Represent 3SS in customer meetings, steering committees and industry events such as IBC.

आवश्यकताएँ

  • Bring at least 8 years of experience in customer success, key account management, account management or product management for B2B software, including commercial responsibility for large accounts or a product, ideally in telecommunications, pay TV or broadcasting.
  • Demonstrate success growing B2B software accounts through upselling, renewals and new use cases.
  • Understand TV platforms including Android TV, set-top boxes, OTT and smart TV, with sufficient product knowledge to engage operator product and technology teams.
  • Have commercial expertise in quotations, change requests, contract extensions, negotiation and margin management.
  • Confidently engage operator teams and management, including creating presentations and demonstrating products live.
  • Bring strong discipline in CRM management, forecasting and account planning, with forecasts others can rely on.
  • Work effectively across product, engineering, delivery and finance.
  • Have experience developing and growing both B2B and B2C products with commercial responsibility.
  • Speak fluent English; German is an advantage.
  • Be based in Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.
  • Have experience growing accounts for TV middleware, UI platforms, recommendation or search products.
  • Have experience with Android TV Operator Tier deployments.
  • Have experience with managed services, SaaS renewals or recurring license models.

लाभ

  • Receive a competitive base salary and performance bonus linked to account revenue growth, recurring revenue and margin.
  • Own your accounts as a business, with authority over account priorities, offers, renewal terms and PoC scope within the pricing framework.
  • Influence the roadmap for AI products and co-own customer roadmaps with clients.
  • Work directly with management and closely with Product, Delivery and Finance.
  • Build long-term relationships with leading operators such as Vodafone and Proximus, with visibility at events including IBC.
  • Choose a base in Stuttgart or elsewhere in Europe with remote-friendly flexibility.

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