Prudential Financial este o companie globală de servicii financiare care deservește clienți persoane fizice și instituționali din Statele Unite, Asia, Europa și America Latină. Fondată în 1875, compania activează în domeniile financiar, al asigurărilor și al imobiliarelor, oferind produse și servicii care includ asigurări de viață, anuități, servicii de pensionare, fonduri mutuale, administrarea activelor și servicii imobiliare. Organizația sa dedicată carierelor sprijină oportunități într-o întreprindere internațională de amploare, axată pe ajutarea clienților să își construiască și să își protejeze viitorul financiar.
Senior Client Services Specialist at Prudential Financial - Letterkenny Hybrid
Senior client services role supporting Prudential Financial’s Group Insurance customers with billing, eligibility, claims, and benefits inquiries. The position works with brokers, clients, and internal teams to resolve issues and improve service processes.
Descriere
- Act as the primary contact for assigned clients, handling service inquiries promptly and professionally.
- Lead on-camera conversations with clients and brokers, communicating clearly and maintaining a polished professional presence.
- Use a consultative, customer-focused approach to understand service needs and deliver positive outcomes.
- Develop strong working relationships with client representatives, producers, and brokers.
- Provide reliable, high-quality service in line with established procedures and industry standards.
- Identify recurring issues and share insights that support root-cause analysis and service improvements.
- Work across functions to help resolve process gaps and operational issues.
- Contribute to process improvement projects through feedback, recommendations, and implementation support.
- Adapt constructively to change and participate in ongoing improvement initiatives.
- Balance competing priorities effectively in a fast-moving and changing environment.
Cerințe
- Three to five years of customer service or operations experience, ideally in Group Insurance.
- Working knowledge of Group Insurance products, including Life, Voluntary Benefits, and Disability.
- Ability to answer questions from brokers, clients, and distribution partners with limited supervision.
- Excellent time management, organization, and relationship-building abilities.
- Strong written and verbal communication skills across all organizational levels.
- Demonstrated ability to engage positively and effectively with challenging customers.
- Flexibility to respond to changing organizational needs.
- Ability to manage multiple, shifting priorities and maintain momentum.
- Experience resolving complex issues and escalating matters appropriately when necessary.
- Willingness to work West Coast hours when required.
- Bachelor’s degree preferred; relevant equivalent experience may be considered.
- Satisfactory references are required before an employment offer can be made.
- Candidates receiving an offer must successfully complete required background checks.
Beneficii
- Eligible employees receive health insurance through PGIM Ireland’s Laya and BUPA partner schemes, covering day-to-day medical and hospital expenses.
- Twenty-three days of annual leave at full pay.
- Pension scheme with employee contributions of up to 8% of annual salary and matching PGIM Ireland contributions of up to 8%; voluntary contributions are also available.
- Annual bonus programme plus tax-free Shop LK vouchers.
- Employer-funded life assurance from the start date, providing beneficiaries with a lump sum equal to four times the employee’s salary.
- Education Assistance Programme providing reimbursement for eligible further education costs.