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CDW
CDW
Sponsor pentru viza H1BAsistență medicalăConsultanțăEducație
CDW furnizează produse și servicii tehnologice pentru întreprinderi, organizații guvernamentale, furnizori de servicii medicale și instituții de învățământ. Activitatea sa acoperă infrastructura IT, serviciile gestionate, securitatea cibernetică, cloud computingul, spațiile de lucru digitale și soluțiile pentru întreprinderi în sens larg. Colaborând cu mărci tehnologice de top, CDW ajută organizațiile să proiecteze și să gestioneze medii tehnologice care susțin productivitatea, securitatea și transformarea digitală în diverse industrii.
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Locurile de muncă ale companiei

Resource Coordinator – London Hybrid

Coordinate Salesforce service cases, resource bookings, and scheduling for CDW’s technology solutions delivery team. Support accurate allocation, reporting, documentation, and communication across internal teams and external suppliers.

GBRegatul UnitHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăGeneral

Descriere

  • Coordinate Professional Services cases in Salesforce from triage and scoping through acceptance and completion
  • Assign resources according to skills, availability, and location
  • Manage resource bookings and ensure Statements of Work and other required documents are completed and stored accurately
  • Engage external resource providers when suitable in-house capacity is unavailable
  • Maintain scheduling systems to support accurate utilisation, forecasting, and management information
  • Check sales orders and prerequisites before assigning resources
  • Work with stakeholders to assess and improve team utilisation
  • Review Power BI and resourcing reports, correcting or escalating data discrepancies
  • Coordinate communications with Billing & Support, Sales Account Managers, and suppliers
  • Develop effective working relationships with internal and external stakeholders
  • Deliver timely, professional support to colleagues and customers
  • Provide cover for fellow coordinators during absences or periods of increased demand
  • Follow established team processes while maintaining at least 95% monthly accuracy

Cerințe

  • Prior experience in an administrative position
  • Clear and effective communication skills
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
  • Sound judgement and confident decision-making ability
  • Consistently high attention to detail
  • Ability to follow established procedures with moderate supervision
  • Demonstrated success in meeting and surpassing targets
  • Proactive attitude with a commitment to making a constructive contribution
  • Initiative to complete work efficiently
  • Structured, methodical, and analytical approach
  • Curiosity, willingness to learn, and openness to developing technology and tools
  • Willingness to explore, adapt to, and develop alongside AI integration

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