CDW
CDW
CDW кәсіпорындарға, мемлекеттік ұйымдарға, денсаулық сақтау саласындағы мекемелерге және білім беру ұйымдарына технологиялық өнімдер мен қызметтер ұсынады. Компанияның қызметі IT инфрақұрылымын, басқарылатын қызметтерді, киберқауіпсіздікті, бұлттық есептеулерді, цифрлық жұмыс кеңістіктерін және кең ауқымды корпоративтік шешімдерді қамтиды. Жетекші технологиялық брендтермен жұмыс істей отырып, CDW ұйымдарға әртүрлі салаларда өнімділікті, қауіпсіздікті және цифрлық трансформацияны қолдайтын технологиялық орталарды жобалауға және басқаруға көмектеседі.

Resource Coordinator – London Hybrid

Coordinate Salesforce service cases, resource bookings, and scheduling for CDW’s technology solutions delivery team. Support accurate allocation, reporting, documentation, and communication across internal teams and external suppliers.

Сипаттама

  • Coordinate Professional Services cases in Salesforce from triage and scoping through acceptance and completion
  • Assign resources according to skills, availability, and location
  • Manage resource bookings and ensure Statements of Work and other required documents are completed and stored accurately
  • Engage external resource providers when suitable in-house capacity is unavailable
  • Maintain scheduling systems to support accurate utilisation, forecasting, and management information
  • Check sales orders and prerequisites before assigning resources
  • Work with stakeholders to assess and improve team utilisation
  • Review Power BI and resourcing reports, correcting or escalating data discrepancies
  • Coordinate communications with Billing & Support, Sales Account Managers, and suppliers
  • Develop effective working relationships with internal and external stakeholders
  • Deliver timely, professional support to colleagues and customers
  • Provide cover for fellow coordinators during absences or periods of increased demand
  • Follow established team processes while maintaining at least 95% monthly accuracy

Талаптар

  • Prior experience in an administrative position
  • Clear and effective communication skills
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
  • Sound judgement and confident decision-making ability
  • Consistently high attention to detail
  • Ability to follow established procedures with moderate supervision
  • Demonstrated success in meeting and surpassing targets
  • Proactive attitude with a commitment to making a constructive contribution
  • Initiative to complete work efficiently
  • Structured, methodical, and analytical approach
  • Curiosity, willingness to learn, and openness to developing technology and tools
  • Willingness to explore, adapt to, and develop alongside AI integration

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