CDW
CDW
CDW provides technology products and services for enterprises, government organizations, healthcare providers, and educational institutions. Its work spans IT infrastructure, managed services, cybersecurity, cloud computing, digital workspaces, and broader enterprise solutions. By working with leading technology brands, CDW helps organizations design and manage technology environments that support productivity, security, and digital transformation across a range of industries.

Resource Coordinator – London Hybrid

Coordinate Salesforce service cases, resource bookings, and scheduling for CDW’s technology solutions delivery team. Support accurate allocation, reporting, documentation, and communication across internal teams and external suppliers.

Description

  • Coordinate Professional Services cases in Salesforce from triage and scoping through acceptance and completion
  • Assign resources according to skills, availability, and location
  • Manage resource bookings and ensure Statements of Work and other required documents are completed and stored accurately
  • Engage external resource providers when suitable in-house capacity is unavailable
  • Maintain scheduling systems to support accurate utilisation, forecasting, and management information
  • Check sales orders and prerequisites before assigning resources
  • Work with stakeholders to assess and improve team utilisation
  • Review Power BI and resourcing reports, correcting or escalating data discrepancies
  • Coordinate communications with Billing & Support, Sales Account Managers, and suppliers
  • Develop effective working relationships with internal and external stakeholders
  • Deliver timely, professional support to colleagues and customers
  • Provide cover for fellow coordinators during absences or periods of increased demand
  • Follow established team processes while maintaining at least 95% monthly accuracy

Requirements

  • Prior experience in an administrative position
  • Clear and effective communication skills
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
  • Sound judgement and confident decision-making ability
  • Consistently high attention to detail
  • Ability to follow established procedures with moderate supervision
  • Demonstrated success in meeting and surpassing targets
  • Proactive attitude with a commitment to making a constructive contribution
  • Initiative to complete work efficiently
  • Structured, methodical, and analytical approach
  • Curiosity, willingness to learn, and openness to developing technology and tools
  • Willingness to explore, adapt to, and develop alongside AI integration

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