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Dane Street
Dane Street
51 – 200 Angajați
Asistență medicalăConsultanțăJuridic
Dane Street oferă examinări medicale independente, evaluări inter pares și servicii conexe de redactare a rapoartelor medicale pentru decizii privind cererile de despăgubire și utilizarea serviciilor. Compania activează în domeniile sănătății, consultanței și serviciilor juridice, conectând asigurătorii, administratorii terți ai cererilor, organizațiile de îngrijire medicală coordonată și entitățile guvernamentale cu o rețea de peste 16.000 de medici din 100 de specialități și 25.000 de locații. Activitatea sa sprijină cererile de despăgubire pentru accidente de muncă, accidente auto, răspundere civilă și invaliditate prin analize medicale prompte, conforme și obiective.
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Locurile de muncă ale companiei

Remote Unified Communications Analyst

Manage Dane Street’s Zoom Phone and telephony systems, supporting users, reporting, and communications compliance. Help keep communications reliable across the company’s healthcare claims operations.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăComunicații
VoIP

Descriere

  • Lead VoIP, telephony, and digital communications expertise for the organization
  • Administer Zoom Phone and Zoom Workplace Business Plus, including queues, IVR menus, routing, business hours, shared lines, voicemail, numbers, devices, and recording policies
  • Manage phone-system user accounts and changes, including licenses, extensions, direct numbers, and MACDs
  • Monitor phone-system usage and check that lines, numbers, queues, and devices work properly
  • Troubleshoot call quality, connectivity, and routing problems, involving vendors when needed
  • Provide call metrics and team performance data to Business Department leads
  • Prepare and distribute regular and one-off telephony reports
  • Turn telephony data into recommendations for department and executive leaders
  • Work with the Analytics team on reporting and analysis
  • Develop job aids and process instructions with the Training team
  • Help introduce new phone features, workflows, and system changes
  • Respond to employee and leadership questions about phone metrics, system configuration, call flows, and pain points
  • Handle escalations involving telephony and communications systems
  • Manage Dane Street’s relationship with its Zoom implementation and support partner
  • Define requests, coordinate engineering reviews and bulk changes, verify completed work, and see Zoom support cases through resolution
  • Maintain compliance with HIPAA, HITRUST, and Dane Street policies
  • Oversee call-recording consent and retention, access controls, and E911 requirements
  • Supply evidence and documentation for HITRUST certification renewal
  • Within the first 90 days, assess the phone setup, operate the system independently, deliver reports, implement improvements, prepare compliance documents, and create a six-month roadmap

Cerințe

  • A bachelor’s degree in information technology, computer science, computer information systems, or network engineering is preferred
  • At least five years of unified communications, telecommunications, or VoIP administration experience is required
  • Hands-on experience administering Zoom Phone and Zoom Workplace
  • Experience with call center or call queue operations, telephony reporting, and performance metrics
  • Experience with PolyAI and/or Gong
  • Working knowledge of SIP, QoS, call routing, and basic networking
  • Experience managing implementation partners and vendor relationships
  • Business experience in healthcare and/or insurance
  • Ability to sit or remain stationary at a desk for extended periods and work at a computer
  • Regular use of a computer, keyboard, mouse, headset, and other digital productivity tools
  • Visual acuity to view screens, analyze data and reports, and read extensive digital documentation
  • Frequent communication by email, chat, phone, and video conferencing
  • Occasional availability outside standard business hours for scheduled system changes or urgent phone outages
  • Provide and support your own internet service
  • Maintain an uninterrupted internet connection while working from home

Beneficii

  • Medical, dental, and vision plans for employees and their families
  • Optional life insurance for employees, spouses, and children
  • Optional hospital indemnity, critical illness, accident indemnity, and pet insurance
  • Employer-paid basic life insurance
  • Employer-paid short-term disability coverage
  • Employer-paid long-term disability coverage
  • Generous paid time off
  • 401(k) plan with company matching
  • Apple equipment for a remote workspace
  • Media stipend for a remote workspace
  • Collaborative remote work culture
  • Professional development opportunities
  • Work supporting the healthcare industry
  • Comprehensive benefits package
  • Commitment to employee development

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