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Cardinal Health
Cardinal Health
Sponsor pentru viza H1BAsistență medicalăIndustria prelucrătoareLogistică
Cardinal Health este o companie globală de servicii și produse medicale care sprijină spitale, centre comunitare de sănătate, centre de chirurgie ambulatorie, farmacii și alți furnizori de servicii medicale. Activitatea sa include distribuția de consumabile medicale, distribuția de produse farmaceutice, logistica din domeniul sănătății, produse medicale, sprijin pentru pacienți, gestionarea farmaciilor și soluții pentru terapii avansate. Prin conectarea produselor, serviciilor și expertizei operaționale de-a lungul lanțului de aprovizionare din domeniul sănătății, Cardinal Health îi ajută pe furnizori să îmbunătățească furnizarea îngrijirii, gestionând în același timp eficiența și complexitatea activităților de zi cu zi.
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Remote Digital Experience Manager, Web Operations

Lead Cardinal Health’s healthcare websites and customer portals, improving digital experiences across key customer journeys. Drive SEO, analytics, ecommerce optimization, and online self-service adoption.

USStatele Unite ale Americii
106.700 $ – 137.160 $ / an
RemoteNormă întreagăSeniorLiderLimbă Obligatorie: englezăComerț electronic
Cloud

Descriere

  • Oversee website content, navigation, information architecture, and overall site structure.
  • Improve website content, customer communications, promotional banners, landing pages, and self-service experiences.
  • Improve customer journeys for finding information, managing and reordering orders, tracking shipments, managing accounts, and requesting services.
  • Optimize digital experiences for patients, caregivers, clinicians, and payors.
  • Support lead generation, referrals, intake, acquisition, retention, and engagement throughout the customer lifecycle.
  • Work with Operations, Customer Service, and Revenue Cycle Management to resolve customer pain points and improve satisfaction and operational efficiency.
  • Bring internal and external customer perspectives to campaigns, content, and initiatives.
  • Create and implement SEO and AEO strategies.
  • Oversee website analytics, tagging, consent, and compliance tools, including Google Analytics, Google Tag Manager, Freshpaint, Osano, and related platforms.
  • Assess website performance, customer behavior, conversion funnels, search results, and self-service adoption.
  • Turn analysis into practical insights and recommendations.
  • Work with legal, privacy, and compliance teams to meet requirements such as HIPAA and ADA.
  • Oversee department operations and supervise professional employees, front-line supervisors, and/or business support staff.
  • Contribute to the development of policies and procedures.
  • Ensure employees follow established guidelines.
  • Work with direct reports, colleagues, customers, suppliers, and senior management as needed.
  • Resolve operational and project issues and build stakeholder consensus.

Cerințe

  • At least 7 years of experience managing enterprise websites, ecommerce platforms, customer portals, or digital customer experiences is preferred.
  • A bachelor’s degree in a related field or equivalent work experience is preferred.
  • Experience with Salesforce Commerce Cloud or a comparable digital experience or ecommerce platform is preferred.
  • Strong familiarity with web analytics tools such as GA4, Google Tag Manager, Adobe Analytics, and Mouseflow, and with digital performance measurement frameworks.
  • A record of developing and implementing SEO strategies, with a strong understanding of emerging AEO practices.
  • Ability to use customer insights, analytics, and optimization techniques to achieve measurable business outcomes.
  • Excellent communication skills and comfort working with technical and non-technical teams.
  • Experience with consent, privacy, and compliance tools such as Osano, Freshpaint, or similar platforms.
  • Experience in healthcare or a related regulated industry is strongly preferred.

Beneficii

  • Bonus eligible.
  • Medical, dental, and vision coverage.
  • Paid time off plan.
  • Health savings account (HSA).
  • 401(k) savings plan.
  • Access to wages before payday through myFlexPay.
  • Flexible spending accounts (FSAs).
  • Short- and long-term disability coverage.
  • Work-life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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