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Cardinal Health
Cardinal Health
H1B vizos rėmėjasGamybaLogistikaSveikatos priežiūra
„Cardinal Health“ yra pasaulinė sveikatos priežiūros paslaugų ir produktų įmonė, remianti ligonines, bendruomenės sveikatos centrus, ambulatorinės chirurgijos centrus, vaistines ir kitus sveikatos priežiūros paslaugų teikėjus. Jos veikla apima medicinos priemonių platinimą, farmacijos produktų platinimą, sveikatos priežiūros logistiką, medicinos produktus, pagalbą pacientams, vaistinių valdymą ir pažangius gydymo sprendimus. Sujungdama produktus, paslaugas ir veiklos kompetenciją visoje sveikatos priežiūros tiekimo grandinėje, „Cardinal Health“ padeda paslaugų teikėjams gerinti priežiūros teikimą ir kartu valdyti kasdienį efektyvumą bei sudėtingumą.
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Remote Digital Experience Manager, Web Operations

Lead Cardinal Health’s healthcare websites and customer portals, improving digital experiences across key customer journeys. Drive SEO, analytics, ecommerce optimization, and online self-service adoption.

USJungtinės Valstijos
106 700 $ – 137 160 $ / metai
NuotolinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųElektroninė prekyba
Debesija

Aprašymas

  • Oversee website content, navigation, information architecture, and overall site structure.
  • Improve website content, customer communications, promotional banners, landing pages, and self-service experiences.
  • Improve customer journeys for finding information, managing and reordering orders, tracking shipments, managing accounts, and requesting services.
  • Optimize digital experiences for patients, caregivers, clinicians, and payors.
  • Support lead generation, referrals, intake, acquisition, retention, and engagement throughout the customer lifecycle.
  • Work with Operations, Customer Service, and Revenue Cycle Management to resolve customer pain points and improve satisfaction and operational efficiency.
  • Bring internal and external customer perspectives to campaigns, content, and initiatives.
  • Create and implement SEO and AEO strategies.
  • Oversee website analytics, tagging, consent, and compliance tools, including Google Analytics, Google Tag Manager, Freshpaint, Osano, and related platforms.
  • Assess website performance, customer behavior, conversion funnels, search results, and self-service adoption.
  • Turn analysis into practical insights and recommendations.
  • Work with legal, privacy, and compliance teams to meet requirements such as HIPAA and ADA.
  • Oversee department operations and supervise professional employees, front-line supervisors, and/or business support staff.
  • Contribute to the development of policies and procedures.
  • Ensure employees follow established guidelines.
  • Work with direct reports, colleagues, customers, suppliers, and senior management as needed.
  • Resolve operational and project issues and build stakeholder consensus.

Reikalavimai

  • At least 7 years of experience managing enterprise websites, ecommerce platforms, customer portals, or digital customer experiences is preferred.
  • A bachelor’s degree in a related field or equivalent work experience is preferred.
  • Experience with Salesforce Commerce Cloud or a comparable digital experience or ecommerce platform is preferred.
  • Strong familiarity with web analytics tools such as GA4, Google Tag Manager, Adobe Analytics, and Mouseflow, and with digital performance measurement frameworks.
  • A record of developing and implementing SEO strategies, with a strong understanding of emerging AEO practices.
  • Ability to use customer insights, analytics, and optimization techniques to achieve measurable business outcomes.
  • Excellent communication skills and comfort working with technical and non-technical teams.
  • Experience with consent, privacy, and compliance tools such as Osano, Freshpaint, or similar platforms.
  • Experience in healthcare or a related regulated industry is strongly preferred.

Privalumai

  • Bonus eligible.
  • Medical, dental, and vision coverage.
  • Paid time off plan.
  • Health savings account (HSA).
  • 401(k) savings plan.
  • Access to wages before payday through myFlexPay.
  • Flexible spending accounts (FSAs).
  • Short- and long-term disability coverage.
  • Work-life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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