Carrefour Marketplace
Carrefour Marketplace
Carrefour Marketplace este platforma de comerț digital a Carrefour Brazil, care reunește operațiunile proprii de retail ale Carrefour și o rețea de vânzători terți. Catalogul său include produse alimentare, produse de farmacie și pentru bebeluși, electronice, articole pentru casă și grădină, precum și produse auto. Platforma combină vitrinele marketplace și serviciile pentru vânzători cu capabilitățile Carrefour, precum livrarea, ridicarea din magazin, opțiunile de plată, inclusiv Carrefour Card, cupoanele, promoțiile, gestionarea contului, urmărirea comenzilor și asistența pentru clienți. Activitatea sa se află la intersecția dintre tehnologia pentru retail, logistică, industria alimentelor și băuturilor și comerțul asociat domeniului sănătății.

Remote Customer Service Representative – Commercial Call Center

Commercial call center role with Carrefour, Brazil’s largest retailer. Provide remote customer support, promote financial services, and meet sales targets.

Descriere

  • Deliver personalized, empathetic support to customers by phone
  • Present financial products and services that address customer needs and strengthen loyalty
  • Meet and surpass established sales goals
  • Welcome customers, answer questions, and process service requests
  • Maintain a consistently high level of customer satisfaction

Cerințe

  • High school diploma
  • Previous sales experience is an advantage
  • Availability for a six-days-on, one-day-off schedule from Monday through Saturday
  • Capacity to work 6 hours and 20 minutes per day
  • Wired internet connection for desktop work with a minimum speed of 100 Mbps
  • Clear, direct communication skills
  • Knowledge of customer service practices
  • Strong active listening and customer-needs assessment skills
  • Ability to manage time and prioritize incoming demands
  • Proactive attitude and motivation to create positive results
  • Collaborative approach with the ability to develop creative solutions
  • Focus on achieving measurable results

Beneficii

  • Meal voucher
  • Medical and dental coverage
  • Incentive programs and performance awards
  • Desktop computer supplied for home-office work
  • Flexible break periods
  • Semiannual profit-sharing bonus
  • Internet allowance
  • Structured professional development program and career progression
  • Inclusive and respectful workplace
  • Sesc partnership
  • Carrefour card discounts for purchases throughout the Carrefour network
  • TotalPass membership
  • Pharmacy benefit
  • Life insurance
  • Transportation allowance
  • Optical care reimbursement

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