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Open
Carrefour Marketplace is Carrefour Brazil’s digital commerce platform, bringing together Carrefour’s own retail operations and a network of third-party sellers. Its catalog spans groceries, pharmacy and baby products, electronics, home and garden, and automotive goods. The platform combines marketplace storefronts and seller services with Carrefour capabilities such as delivery, store pickup, payment options including Carrefour Card, coupons, promotions, account management, order tracking, and customer support. Its work sits at the intersection of retail technology, logistics, food and beverage, and healthcare-related commerce.
Remote Customer Service Representative – Commercial Call Center
Commercial call center role with Carrefour, Brazil’s largest retailer. Provide remote customer support, promote financial services, and meet sales targets.
Description
- Deliver personalized, empathetic support to customers by phone
- Present financial products and services that address customer needs and strengthen loyalty
- Meet and surpass established sales goals
- Welcome customers, answer questions, and process service requests
- Maintain a consistently high level of customer satisfaction
Requirements
- High school diploma
- Previous sales experience is an advantage
- Availability for a six-days-on, one-day-off schedule from Monday through Saturday
- Capacity to work 6 hours and 20 minutes per day
- Wired internet connection for desktop work with a minimum speed of 100 Mbps
- Clear, direct communication skills
- Knowledge of customer service practices
- Strong active listening and customer-needs assessment skills
- Ability to manage time and prioritize incoming demands
- Proactive attitude and motivation to create positive results
- Collaborative approach with the ability to develop creative solutions
- Focus on achieving measurable results
Benefits
- Meal voucher
- Medical and dental coverage
- Incentive programs and performance awards
- Desktop computer supplied for home-office work
- Flexible break periods
- Semiannual profit-sharing bonus
- Internet allowance
- Structured professional development program and career progression
- Inclusive and respectful workplace
- Sesc partnership
- Carrefour card discounts for purchases throughout the Carrefour network
- TotalPass membership
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical care reimbursement
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