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ProSites
ProSites
201 – 500 Angajați
Asistență medicalăMarketingSaaS
ProSites furnizează site-uri web, soluții de marketing digital și software pentru gestionarea cabinetelor stomatologice și a altor servicii profesionale locale. Platforma sa combină designul și găzduirea site-urilor cu optimizarea pentru motoarele de căutare, publicitatea în motoarele de căutare și publicitatea digitală plătită, gestionarea recenziilor, chatul bazat pe inteligență artificială, formularele și plățile online, automatizarea reamintirilor pentru pacienți, sistemele telefonice, verificarea asigurărilor și tablourile de bord pentru cabinete. Prin oferta sa axată pe stomatologie și marca CPA Site Solutions, destinată firmelor de contabilitate și serviciilor financiare, ProSites ajută cabinetele și firmele profesionale să atragă și să păstreze clienți și pacienți, simplificând în același timp fluxurile de lucru zilnice din birouri. Compania activează la intersecția dintre sănătate, marketing și software ca serviciu și sprijină o echipă care deservește cabinetele profesionale cu instrumente digitale integrate.
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Locurile de muncă ale companiei

Remote Client Success Coach at ProSites

Guide veterinary clients in using GeniusVets and LifeLearn marketing services. Manage client relationships, dashboards, performance metrics, social content, reviews, and growth opportunities.

USStatele Unite ale Americii
29 $ – 34 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Act as the primary contact for marketing clients and own program success
  • Develop trusted client partnerships while understanding business needs and goals
  • Apply marketing strategies and products to help clients achieve goals and maximize platform value
  • Resolve client requests within SLA requirements by coordinating with internal teams
  • Monitor and troubleshoot client social media and reviews dashboards
  • Meet with assigned clients monthly or quarterly based on their service package
  • Provide access, implementation, training, and support under client service agreements
  • Review client websites weekly, flag potential issues, and escalate when appropriate
  • Deliver monthly marketing and advertising performance reports with educational guidance and strategic recommendations
  • Identify opportunities for clients to adopt additional GeniusVets or LifeLearn products
  • Share performance metrics that demonstrate successful client outcomes
  • Create monthly social content calendars with prewritten content and custom templates when applicable
  • Monitor, escalate, and respond to client reviews and social accounts within SLA requirements
  • Show how products and services support customer objectives and desired outcomes
  • Review Salesforce accounts weekly and update health statuses, including notes on at-risk clients
  • Escalate at-risk accounts to the Manager and Head of Client Success according to the Escalation Playbook
  • Complete additional responsibilities assigned by management

Cerințe

  • At least 1–2 years of experience in digital marketing, including websites, SEO, and social media
  • Knowledge of current digital marketing trends
  • Willingness to participate extensively in client meetings and strategic account management
  • Effective client management and meeting facilitation skills
  • Strong communication skills and the ability to process detailed feedback
  • Ability to adapt quickly and reprioritize in a fast-changing environment
  • Strong work ethic and consistent dedication to long-term goals
  • Analytical approach with sound recommendation, decision-making, and problem-solving skills
  • Advanced written and verbal communication skills
  • Highly detail-oriented documentation practices
  • Ability to communicate with technical and non-technical staff, teammates, and leaders at all levels
  • Working knowledge of Facebook, Instagram, YouTube, TikTok, and LinkedIn
  • Experience using Google Drive
  • Ability to lift at least 20 pounds
  • Regular and reliable attendance for this full-time position

Beneficii

  • Fully remote work
  • Experience in client-facing strategic account management
  • Recurring client meetings with web conference access
  • Overtime and weekend work may be required when necessary

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