Aspire Software achiziționează și sprijină companii de software care deservesc sectoare precum ospitalitatea, logistica și construcțiile. Ca parte a grupului Valsef, compania combină capitalul, expertiza operațională și bunele practici comune cu o abordare descentralizată, care le permite companiilor și echipelor individuale să își păstreze punctele forte, îmbunătățindu-și și extinzându-și în același timp operațiunile. Se concentrează pe construirea unor parteneriate tehnologice durabile, pe consolidarea companiilor pe care le deține și pe crearea unor oportunități pe termen lung pentru oamenii și clienții conectați la acestea.
Remote Client Solutions Manager – United States
Lead end-to-end software implementations for WeSuite, guiding customers through configuration, training, testing, and launch. Coordinate delivery across teams while managing client relationships and supporting implementation scoping during pre-sales.
Descriere
- Own customer implementations from onboarding through launch and transition to Support
- Manage several client projects from kickoff through launch and handoff
- Create and maintain plans for scope, schedules, milestones, ownership, and risks
- Maintain project momentum through consistent follow-up and early issue resolution
- Run weekly customer meetings and communicate clearly and professionally
- Translate customer workflows, objectives, and requirements into practical delivery plans
- Coordinate configuration, documentation, collaboration, testing, training, feedback, and launch readiness
- Partner with Professional Services, Support, Sales, Product, QA, Development, and technical specialists
- Engage technical resources as needed while retaining responsibility for the customer relationship
- Contribute to pre-sales by scoping projects, estimating service requirements, and providing implementation guidance
Cerințe
- At least three years managing software implementations, Professional Services projects, project management work, or comparable client-facing technology initiatives
- Demonstrated ability to manage projects with multiple priorities and stakeholders
- Self-directed approach to follow-up, early problem identification, and independent action
- Strong customer communication, presentation, organizational, and relationship-management abilities
- Technical curiosity and the ability to troubleshoot independently while learning complex software
- Comfort using AI tools for research, analysis, documentation, automation, and problem-solving
- Enterprise software or SaaS experience is strongly preferred
- Experience with Monday.com or a comparable project-management platform is strongly preferred
- SQL or data-analysis experience is strongly preferred
Beneficii
- Remote position available within the United States
- Hybrid work may be available for candidates near White Plains
- Opportunity to improve processes and introduce more effective tools, automation, and working methods
- AI-supported interview tools help provide a consistent and thorough candidate experience
- Alternative interview accommodations are available upon request
- Diverse, equitable, and inclusive workplace