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Abax Health
Abax Health
51 – 200 Angajați
Asistență medicalăB2BSaaS
Abax Health este o companie de tehnologie și servicii medicale care deservește sistemele de sănătate prin instrumente și servicii de suport gestionat pentru accesul pacienților și etapele inițiale ale ciclului veniturilor. Oferta sa reunește AbaxOne, o platformă software bazată pe inteligență artificială; Abax360, care furnizează servicii complete externalizate pentru accesul pacienților; și AbaxInsight, care combină extragerea datelor din trimiteri cu implicarea automatizată și asistată de personal a pacienților. Abax Health sprijină, de asemenea, programările, verificarea financiară, operațiunile centrelor de contact și fluxurile de lucru conexe pentru accesul pacienților. Prin conectarea acestor funcții cu personalul și analiza datelor, compania ajută sistemele de sănătate să gestioneze trimiterile fără programare, refuzurile, pierderile de venituri, presiunea operațională și provocările legate de experiența pacienților.
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Locurile de muncă ale companiei

Patient Access Concierge (Spanish-English Bilingual) – Remote, United States

Provide bilingual patient access support for registration, insurance verification, authorizations, and appointment scheduling. Communicate with Spanish- and English-speaking patients while supporting Abax Health’s healthcare technology services.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăBilingv

Descriere

  • Gather, verify, and update patient demographic, insurance, and clinical data
  • Review patient accounts for completeness and correct registration discrepancies before scheduled services
  • Confirm that required documentation is complete and accurately entered
  • Verify eligibility, benefits, referrals, and authorization requirements for multiple payer types
  • Secure, track, and record prior authorizations and referrals
  • Research and resolve complex eligibility, authorization, and coverage questions independently
  • Explain authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal partners
  • Communicate fluently with patients, families, and providers in spoken and written Spanish and English
  • Explain eligibility, authorization requirements, financial responsibility, and appointment instructions in Spanish
  • Record Spanish-language interactions in English within the EMR and other designated systems
  • Identify when a qualified medical interpreter is required and follow language access procedures
  • Provide Spanish-language support to colleagues and help improve service for patients with limited English proficiency
  • Schedule, change, and coordinate appointments according to client and provider guidelines
  • Respond to escalated questions from patients, providers, and clients
  • Resolve complex scheduling and access concerns while delivering high-quality customer service
  • Develop effective working relationships with provider offices, insurers, and internal teams
  • Keep documentation across assigned systems complete, accurate, and current
  • Follow HIPAA, client, payer, and organizational requirements
  • Detect documentation and workflow problems and implement corrective action
  • Achieve or surpass productivity, quality, attendance, service, and other team targets
  • Support new-hire onboarding and training by sharing relevant knowledge and best practices
  • Spot workflow inefficiencies and propose process improvements
  • Adjust to changing payer rules, client needs, and operational priorities
  • Take part in department meetings, quality programs, and continuous improvement activities
  • Complete additional assigned responsibilities

Cerințe

  • A high school diploma or GED is required
  • Professional fluency in spoken and written Spanish and English is required, with proficiency assessed during hiring
  • One to four years of experience in patient access, medical scheduling, registration, or a related healthcare function is required
  • Proven ability to verify insurance eligibility, obtain prior authorizations, and coordinate appointments independently
  • Experience handling moderately complex insurance, authorization, or patient access issues with limited direction
  • Ability to explain healthcare and insurance concepts in Spanish, including deductibles, copays, prior authorization, Medicaid, and Medicare
  • Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans
  • Experience with EMR platforms such as Epic or Cerner is preferred
  • Knowledge of Spanish medical terminology is preferred
  • Cultural awareness and sensitivity in diverse patient settings, including familiarity with regional Spanish variations
  • Strong customer service, communication, organization, and problem-solving abilities
  • Proficiency with Microsoft Office and browser-based healthcare tools
  • Ability to balance multiple priorities while preserving accuracy and professionalism
  • Capacity to work independently in a remote setting with limited daily supervision
  • Reliable high-speed internet and a private, quiet workspace suitable for protecting patient confidentiality
  • Availability for occasional overtime when business needs require it

Beneficii

  • Employer-funded medical, dental, and vision coverage
  • Employer contributions to a health savings account
  • Employer-paid life insurance
  • Short- and long-term disability insurance
  • Accidental death and dismemberment insurance
  • Flexible time off program
  • Paid holidays
  • Employee referral bonus

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