Abax Health — денсаулық сақтау жүйелеріне пациенттерге қолжетімділік пен кірістер айналымы циклінің бастапқы кезеңіне арналған құралдар және басқарылатын қолдау қызметтерін ұсынатын денсаулық сақтау технологиялары мен қызметтері компаниясы. Оның шешімдеріне жасанды интеллектпен жұмыс істейтін AbaxOne бағдарламалық платформасы, пациенттерге қолжетімділікті толық ауқымда аутсорсинг арқылы ұсынатын Abax360 және жолдамалар деректерін талдауды автоматтандырылған әрі адам қатысатын пациенттермен өзара әрекеттесумен біріктіретін AbaxInsight кіреді. Abax Health сондай-ақ қабылдауға жазылуды жоспарлауға, қаржылық талаптарға сәйкестікті тексеруге, байланыс орталығының операцияларына және пациенттерге қолжетімділікке қатысты басқа да жұмыс процестеріне қолдау көрсетеді. Компания бұл функцияларды кадрлық ресурстармен және аналитикамен байланыстыру арқылы денсаулық сақтау жүйелеріне жоспарланбаған жолдамалар, қабылданбаған өтінімдер, кірістің жоғалуы, операциялық жүктеме және пациент тәжірибесіне қатысты мәселелерді шешуге көмектеседі.
Patient Access Concierge (Spanish-English Bilingual) – Remote, United States
Provide bilingual patient access support for registration, insurance verification, authorizations, and appointment scheduling. Communicate with Spanish- and English-speaking patients while supporting Abax Health’s healthcare technology services.
Сипаттама
- Gather, verify, and update patient demographic, insurance, and clinical data
- Review patient accounts for completeness and correct registration discrepancies before scheduled services
- Confirm that required documentation is complete and accurately entered
- Verify eligibility, benefits, referrals, and authorization requirements for multiple payer types
- Secure, track, and record prior authorizations and referrals
- Research and resolve complex eligibility, authorization, and coverage questions independently
- Explain authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal partners
- Communicate fluently with patients, families, and providers in spoken and written Spanish and English
- Explain eligibility, authorization requirements, financial responsibility, and appointment instructions in Spanish
- Record Spanish-language interactions in English within the EMR and other designated systems
- Identify when a qualified medical interpreter is required and follow language access procedures
- Provide Spanish-language support to colleagues and help improve service for patients with limited English proficiency
- Schedule, change, and coordinate appointments according to client and provider guidelines
- Respond to escalated questions from patients, providers, and clients
- Resolve complex scheduling and access concerns while delivering high-quality customer service
- Develop effective working relationships with provider offices, insurers, and internal teams
- Keep documentation across assigned systems complete, accurate, and current
- Follow HIPAA, client, payer, and organizational requirements
- Detect documentation and workflow problems and implement corrective action
- Achieve or surpass productivity, quality, attendance, service, and other team targets
- Support new-hire onboarding and training by sharing relevant knowledge and best practices
- Spot workflow inefficiencies and propose process improvements
- Adjust to changing payer rules, client needs, and operational priorities
- Take part in department meetings, quality programs, and continuous improvement activities
- Complete additional assigned responsibilities
Талаптар
- A high school diploma or GED is required
- Professional fluency in spoken and written Spanish and English is required, with proficiency assessed during hiring
- One to four years of experience in patient access, medical scheduling, registration, or a related healthcare function is required
- Proven ability to verify insurance eligibility, obtain prior authorizations, and coordinate appointments independently
- Experience handling moderately complex insurance, authorization, or patient access issues with limited direction
- Ability to explain healthcare and insurance concepts in Spanish, including deductibles, copays, prior authorization, Medicaid, and Medicare
- Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans
- Experience with EMR platforms such as Epic or Cerner is preferred
- Knowledge of Spanish medical terminology is preferred
- Cultural awareness and sensitivity in diverse patient settings, including familiarity with regional Spanish variations
- Strong customer service, communication, organization, and problem-solving abilities
- Proficiency with Microsoft Office and browser-based healthcare tools
- Ability to balance multiple priorities while preserving accuracy and professionalism
- Capacity to work independently in a remote setting with limited daily supervision
- Reliable high-speed internet and a private, quiet workspace suitable for protecting patient confidentiality
- Availability for occasional overtime when business needs require it
Артықшылықтар
- Employer-funded medical, dental, and vision coverage
- Employer contributions to a health savings account
- Employer-paid life insurance
- Short- and long-term disability insurance
- Accidental death and dismemberment insurance
- Flexible time off program
- Paid holidays
- Employee referral bonus