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Deschide
talixo oferă o platformă globală de rezervare și gestionare a serviciilor de taxi și limuzine, deservind corporații, întreprinderi mici și mijlocii și agenții de turism din 95 de țări. Instrumentele sale SaaS permit gestionarea flotelor, plăți online, facturare, urmărirea zborurilor și integrări prin API-uri și motoare de rezervare pentru web și dispozitive mobile. Clienții pot organiza curse în categoriile Economy, Business și First Class, cu opțiuni precum scaune pentru copii și metode de plată flexibile pentru călătorii personale și de afaceri.
Partner Success Specialist (German) – Kraków Hybrid
Support German-speaking partners through onboarding, launches, and ongoing operations for Talixo’s pre-booked transfer network. Oversee service quality, KPIs, SLAs, issue resolution, and scalable partner processes.
Descriere
- Lead partner onboarding and launch activities from planning through go-live
- Coordinate requirements, timelines, responsibilities, and launch readiness
- Work across internal teams to remove blockers and prepare partners for launch
- Support partners during the transition from launch into day-to-day operations
- Serve as a primary operational contact and develop trusted partner relationships
- Help partners adopt Talixo’s products, tools, and operating processes
- Convert partner needs into actionable requests for Commercial Account Managers
- Coordinate stakeholders to address operational and technical problems
- Assist with launches for new products, features, and destinations
- Track partner performance, quality KPIs, and compliance with agreed SLAs
- Spot operational risks, recurring problems, and opportunities to improve
- Analyze root causes and collaborate on durable corrective actions
- Share performance analysis and recommendations for partner and commercial decisions
- Keep CRM records, partner documentation, and launch details accurate and current
- Develop more scalable workflows and automation
- Help maintain Partner Success playbooks, onboarding standards, and best practices
Cerințe
- 2–4 years of experience in Partner Success, Customer Success, Account Management, or Operations
- Background in a fast-paced, technology-led environment; travel, mobility, GDS, or SaaS experience is advantageous
- Strong project-management ability, with experience coordinating multiple partners, initiatives, and internal stakeholders at once
- Able to work independently while collaborating closely on complex or strategically important partnerships
- Analytical approach with confidence using operational KPIs and performance data
- Excellent communication and stakeholder-management abilities
- Highly organized, methodical, and attentive to detail
- Strong problem-solving skills and resilience in rapidly changing operational situations
- Commercial understanding of how operational results influence partner satisfaction, retention, and growth
- Comfortable using CRM platforms and operational tools
- Fluent in English and German; additional languages are welcome
Beneficii
- Employment contract with a three-month probation period
- Opportunities for vertical and horizontal career progression
- Flexible working arrangements
- Hybrid work from the office at Lubicz 23 in Kraków
- Discounts on Talixo services
- Private Allianz healthcare
- My Benefit Cafeteria
- Multisport Card
- Three additional paid days off annually for professional development or volunteering
- Access to internal learning and development training
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