talixo

51 – 200 Employees

talixo provides a global booking and management platform for taxi and limousine services, serving corporations, small and medium-sized businesses, and travel agencies across 95 countries. Its SaaS tools support fleet management, online payments, invoicing, flight tracking, and integrations through APIs and booking engines for web and mobile. Customers can arrange rides across Economy, Business, and First Class categories, with options such as child seats and flexible payment methods for individual and corporate travel.

Company Jobs

Partner Success Specialist (German) – Kraków Hybrid

Support German-speaking partners through onboarding, launches, and ongoing operations for Talixo’s pre-booked transfer network. Oversee service quality, KPIs, SLAs, issue resolution, and scalable partner processes.

5 days ago

Poland Hybrid Full-time Junior Middle No degree required German Required English Required Customer Success Customer Success Manager

Description

Lead partner onboarding and launch activities from planning through go-live
Coordinate requirements, timelines, responsibilities, and launch readiness
Work across internal teams to remove blockers and prepare partners for launch
Support partners during the transition from launch into day-to-day operations
Serve as a primary operational contact and develop trusted partner relationships
Help partners adopt Talixo’s products, tools, and operating processes
Convert partner needs into actionable requests for Commercial Account Managers
Coordinate stakeholders to address operational and technical problems
Assist with launches for new products, features, and destinations
Track partner performance, quality KPIs, and compliance with agreed SLAs
Spot operational risks, recurring problems, and opportunities to improve
Analyze root causes and collaborate on durable corrective actions
Share performance analysis and recommendations for partner and commercial decisions
Keep CRM records, partner documentation, and launch details accurate and current
Develop more scalable workflows and automation
Help maintain Partner Success playbooks, onboarding standards, and best practices

Requirements

2–4 years of experience in Partner Success, Customer Success, Account Management, or Operations
Background in a fast-paced, technology-led environment; travel, mobility, GDS, or SaaS experience is advantageous
Strong project-management ability, with experience coordinating multiple partners, initiatives, and internal stakeholders at once
Able to work independently while collaborating closely on complex or strategically important partnerships
Analytical approach with confidence using operational KPIs and performance data
Excellent communication and stakeholder-management abilities
Highly organized, methodical, and attentive to detail
Strong problem-solving skills and resilience in rapidly changing operational situations
Commercial understanding of how operational results influence partner satisfaction, retention, and growth
Comfortable using CRM platforms and operational tools
Fluent in English and German; additional languages are welcome

Benefits

Employment contract with a three-month probation period
Opportunities for vertical and horizontal career progression
Flexible working arrangements
Hybrid work from the office at Lubicz 23 in Kraków
Discounts on Talixo services
Private Allianz healthcare
My Benefit Cafeteria
Multisport Card
Three additional paid days off annually for professional development or volunteering
Access to internal learning and development training

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Partner Success Specialist (German) – Kraków Hybrid

Support German-speaking partners through onboarding, launches, and ongoing operations for Talixo’s pre-booked transfer network. Oversee service quality, KPIs, SLAs, issue resolution, and scalable partner processes.

Description

Requirements

Benefits

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