Brink’s Inc
Brink’s Inc
Brink’s Inc oferă la nivel mondial servicii securizate de logistică și protecție pentru bunuri de mare valoare, companii și infrastructură financiară. Operațiunile sale includ transportul și depozitarea obiectelor de valoare, procesarea bancnotelor și monedelor, seifuri inteligente, servicii pentru bancomate și soluții de securitate conexe. Fondată în 1859, compania combină o rețea globală de facilități și vehicule cu expertiză operațională pentru a sprijini clienții pe întregul ciclu logistic. Brink’s activează în domeniul logisticii și în contexte de afaceri conexe, precum consultanța și serviciile asociate asigurărilor, având peste 59.900 de angajați care deservesc clienți din mai mult de 100 de țări.

Operations Director, ATM Managed Services — India (Remote)

Brink’s Inc seeks an Operations Director to lead ATM managed-services enablement across APAC and IMEA. The role focuses on process improvement, automation, risk management, vendor performance, and customer onboarding across regional markets.

Descriere

  • Develop comprehensive knowledge of customers, business processes, and technology across the ATM value chain
  • Lead or support process-improvement initiatives, including value-stream mapping and A3 analysis
  • Work with market and country leaders to align objectives and identify priority projects requiring support
  • Partner with Global Operations, Solution Delivery, and Product teams to provide APAC and IMEA countries with the expertise and resources needed for successful delivery
  • Contribute to standardized global operating metrics and assess country performance against benchmarks
  • Lead continuous-improvement initiatives that enhance Brink’s AMS quality and efficiency while delivering agreed annual cost savings
  • Work with Global Operations leaders to adopt effective operating models and deliver improvements in chronic-failure analysis, technician quality metrics, parts optimization, first-time fix, MTBF, and response times
  • Advance an automation roadmap to lower cost per ATM and support business scalability
  • Create APAC and IMEA technology-requirements roadmaps and champion business cases for transformational initiatives
  • Serve as a key supplier on major customer-onboarding projects to accelerate time to revenue and maintain a strong customer experience
  • Identify roles appropriate for global shared services and develop regional talent to support multiple countries
  • Administer contracts for market-specific vendors and lead vendor-performance management
  • Lead AMS risk management for physical attacks, fraudulent activity, jackpotting, skimming, processor spooking, and other threats
  • Coordinate with country teams and global partners to address ongoing threats
  • Deliver monthly reports covering departmental progress, KPIs, and improvement plans
  • Support strategic projects as required

Cerințe

  • Bachelor’s degree required; master’s degree preferred
  • At least five years of operational experience in ATM services or a similar industry
  • Willingness to travel within APAC and IMEA at least 30% of the time
  • Obtain lean certification
  • Strategic business acumen, including knowledge of operational policies, practices, trends, technology, and market information
  • Ability to anticipate future consequences and trends and develop corresponding strategies and plans
  • Track record of exceeding goals and delivering results
  • Expertise in process management and workflow optimization
  • Relationship-building, diplomacy, and tact
  • Negotiation ability with internal and external stakeholders
  • Customer-focused approach
  • Ability to motivate direct reports and project teams
  • Action-oriented working style
  • Conflict-management and dispute-resolution skills
  • Ability to make decisions using analysis, experience, and judgment
  • Integrity, trustworthiness, and discretion in maintaining confidentiality

Beneficii

  • Travel within APAC and IMEA at least 30% of the time

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