Brink’s Inc
Brink’s Inc
Brink’s Inc दुनिया भर में उच्च-मूल्य वाली वस्तुओं, व्यवसायों और वित्तीय अवसंरचना के लिए सुरक्षित लॉजिस्टिक्स और सुरक्षा सेवाएँ प्रदान करती है। इसके संचालन में मूल्यवान वस्तुओं का परिवहन और भंडारण, मुद्रा और सिक्कों का प्रसंस्करण, स्मार्ट सेफ, एटीएम सेवाएँ और संबंधित सुरक्षा समाधान शामिल हैं। 1859 में स्थापित यह कंपनी लॉजिस्टिक्स जीवनचक्र के दौरान ग्राहकों की सहायता के लिए सुविधाओं और वाहनों के वैश्विक नेटवर्क को परिचालन संबंधी जानकारी के साथ जोड़ती है। Brink’s लॉजिस्टिक्स तथा इससे जुड़े परामर्श और बीमा-संबंधी व्यावसायिक क्षेत्रों में कार्य करती है और 100 से अधिक देशों में 59,900 से अधिक कर्मचारियों के माध्यम से सेवाएँ प्रदान करती है।

Operations Director, ATM Managed Services — India (Remote)

Brink’s Inc seeks an Operations Director to lead ATM managed-services enablement across APAC and IMEA. The role focuses on process improvement, automation, risk management, vendor performance, and customer onboarding across regional markets.

विवरण

  • Develop comprehensive knowledge of customers, business processes, and technology across the ATM value chain
  • Lead or support process-improvement initiatives, including value-stream mapping and A3 analysis
  • Work with market and country leaders to align objectives and identify priority projects requiring support
  • Partner with Global Operations, Solution Delivery, and Product teams to provide APAC and IMEA countries with the expertise and resources needed for successful delivery
  • Contribute to standardized global operating metrics and assess country performance against benchmarks
  • Lead continuous-improvement initiatives that enhance Brink’s AMS quality and efficiency while delivering agreed annual cost savings
  • Work with Global Operations leaders to adopt effective operating models and deliver improvements in chronic-failure analysis, technician quality metrics, parts optimization, first-time fix, MTBF, and response times
  • Advance an automation roadmap to lower cost per ATM and support business scalability
  • Create APAC and IMEA technology-requirements roadmaps and champion business cases for transformational initiatives
  • Serve as a key supplier on major customer-onboarding projects to accelerate time to revenue and maintain a strong customer experience
  • Identify roles appropriate for global shared services and develop regional talent to support multiple countries
  • Administer contracts for market-specific vendors and lead vendor-performance management
  • Lead AMS risk management for physical attacks, fraudulent activity, jackpotting, skimming, processor spooking, and other threats
  • Coordinate with country teams and global partners to address ongoing threats
  • Deliver monthly reports covering departmental progress, KPIs, and improvement plans
  • Support strategic projects as required

आवश्यकताएँ

  • Bachelor’s degree required; master’s degree preferred
  • At least five years of operational experience in ATM services or a similar industry
  • Willingness to travel within APAC and IMEA at least 30% of the time
  • Obtain lean certification
  • Strategic business acumen, including knowledge of operational policies, practices, trends, technology, and market information
  • Ability to anticipate future consequences and trends and develop corresponding strategies and plans
  • Track record of exceeding goals and delivering results
  • Expertise in process management and workflow optimization
  • Relationship-building, diplomacy, and tact
  • Negotiation ability with internal and external stakeholders
  • Customer-focused approach
  • Ability to motivate direct reports and project teams
  • Action-oriented working style
  • Conflict-management and dispute-resolution skills
  • Ability to make decisions using analysis, experience, and judgment
  • Integrity, trustworthiness, and discretion in maintaining confidentiality

लाभ

  • Travel within APAC and IMEA at least 30% of the time

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