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Venn Telecom este un furnizor global de conectivitate, axat pe menținerea conexiunii la internet pentru locații izolate și complexe din punct de vedere operațional. Soluțiile sale administrate combină tehnologia 5G de la mai mulți operatori, sateliții Starlink LEO, routerele Peplink și conexiunile prin cablu pentru a oferi conexiuni de nivel enterprise reziliente, susținute de servicii precum Network Visibility as a Service și conectivitatea eSIM. Compania deservește clienți din domenii precum operațiuni la distanță, flote, sectorul maritim, energie, minerit, construcții, retail și evenimente și recrutează într-o echipă care asigură implementări rapide, infrastructură de rețea scalabilă și suport continuu pentru conectivitate.
NOC Analyst II - Hybrid, Brazil
Venn Telecom is seeking a NOC Analyst II in Brazil to resolve connectivity and telecommunications incidents. The role focuses on advanced troubleshooting, operational audits, and infrastructure improvements.
Descriere
- Handle critical tickets escalated from Level I and conduct advanced diagnostics for reclassification.
- Use second-level checklists to reclassify incidents.
- Keep customers and internal teams informed throughout service engagements.
- Troubleshoot technical issues and determine the root causes of moderately complex incidents.
- Diagnose data connectivity and telecommunications failures.
- Perform advanced communication tests and link validation, including packet captures, VPN testing, firewall analysis, log reviews, and topology assessments.
- Configure routers and satellite links based on customer network topologies.
- Review technical documentation for implemented solutions.
- Produce technical reports covering causes, resolutions, and implemented changes.
- Document incidents and escalate them to senior support, engineering, and infrastructure teams.
- Audit the technical quality of remote and field support services.
- Prepare technical reports and service evaluations for field support and warranty cases.
- Review installation, testing, and documentation standards followed by field teams.
- Train and qualify field teams and customers in advanced diagnostic procedures.
- Meet service-level agreements and quality objectives.
- Follow established processes, policies, and standards while proposing improvements.
- Contribute to improvement projects, system implementations, and infrastructure upgrades.
Cerințe
- Bachelor’s degree in IT, networking, systems, engineering, or a related field.
- At least two years of technical support experience, including work with more complex incidents.
- Intermediate English for reading technical documentation and written communication; advanced proficiency and conversational fluency are preferred.
- Intermediate Microsoft Office skills.
- Intermediate networking knowledge, including TCP/IP, DNS, DHCP, VPN, and VLAN.
- Intermediate knowledge of networking protocols such as BGP, OSPF, and SD-WAN.
- Advanced knowledge of network infrastructure, including routers, switches, and access points.
- Advanced experience with ITSM and ticket management tools.
- Analytical problem-solving skills.
- Ability to work independently on technical matters.
- Clear, instructional communication skills.
- Strong operational organization and discipline.
- Ability to prioritize tasks effectively.
Beneficii
- Health insurance
- Home office allowance
- Life insurance
- Transportation allowance
- TotalPass membership
- Birthday day off
- Meal voucher
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