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Venn Telecom
Venn Telecom
51 – 200 Xodimlar
KonsaltingLogistikaQurilish
Venn Telecom uzoq va operatsion jihatdan murakkab obyektlarni onlayn holatda saqlashga e’tibor qaratadigan global ulanish provayderidir. Kompaniyaning boshqariladigan yechimlari ko‘p operatorli 5G, Starlink LEO sun’iy yo‘ldosh aloqasi, Peplink routerlari va simli ulanishlarni Network Visibility as a Service hamda eSIM ulanishi kabi xizmatlar bilan qo‘llab-quvvatlanadigan barqaror korporativ ulanishlarga birlashtiradi. Kompaniya masofaviy operatsiyalar, avtoparklar, dengiz sohasi, energetika, konchilik, qurilish, chakana savdo va tadbirlar yo‘nalishlaridagi mijozlarga xizmat ko‘rsatadi hamda tezkor joriy etish, kengaytiriladigan tarmoq infratuzilmasi va uzluksiz ulanishni qo‘llab-quvvatlashni ta’minlaydigan jamoasiga xodimlar yollaydi.
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Kompaniyadagi ish o‘rinlari

NOC Analyst II - Hybrid, Brazil

Venn Telecom is seeking a NOC Analyst II in Brazil to resolve connectivity and telecommunications incidents. The role focuses on advanced troubleshooting, operational audits, and infrastructure improvements.

BRBraziliyaGibridTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: portugalchaTahlilchi
DNSITSMTCP/IP

Tavsif

  • Handle critical tickets escalated from Level I and conduct advanced diagnostics for reclassification.
  • Use second-level checklists to reclassify incidents.
  • Keep customers and internal teams informed throughout service engagements.
  • Troubleshoot technical issues and determine the root causes of moderately complex incidents.
  • Diagnose data connectivity and telecommunications failures.
  • Perform advanced communication tests and link validation, including packet captures, VPN testing, firewall analysis, log reviews, and topology assessments.
  • Configure routers and satellite links based on customer network topologies.
  • Review technical documentation for implemented solutions.
  • Produce technical reports covering causes, resolutions, and implemented changes.
  • Document incidents and escalate them to senior support, engineering, and infrastructure teams.
  • Audit the technical quality of remote and field support services.
  • Prepare technical reports and service evaluations for field support and warranty cases.
  • Review installation, testing, and documentation standards followed by field teams.
  • Train and qualify field teams and customers in advanced diagnostic procedures.
  • Meet service-level agreements and quality objectives.
  • Follow established processes, policies, and standards while proposing improvements.
  • Contribute to improvement projects, system implementations, and infrastructure upgrades.

Talablar

  • Bachelor’s degree in IT, networking, systems, engineering, or a related field.
  • At least two years of technical support experience, including work with more complex incidents.
  • Intermediate English for reading technical documentation and written communication; advanced proficiency and conversational fluency are preferred.
  • Intermediate Microsoft Office skills.
  • Intermediate networking knowledge, including TCP/IP, DNS, DHCP, VPN, and VLAN.
  • Intermediate knowledge of networking protocols such as BGP, OSPF, and SD-WAN.
  • Advanced knowledge of network infrastructure, including routers, switches, and access points.
  • Advanced experience with ITSM and ticket management tools.
  • Analytical problem-solving skills.
  • Ability to work independently on technical matters.
  • Clear, instructional communication skills.
  • Strong operational organization and discipline.
  • Ability to prioritize tasks effectively.

Imtiyozlar

  • Health insurance
  • Home office allowance
  • Life insurance
  • Transportation allowance
  • TotalPass membership
  • Birthday day off
  • Meal voucher

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