Venn Telecom
Venn Telecom
51 – 200 Қызметкерлер
КонсалтингҚұрылысЛогистика
Venn Telecom — шалғайдағы және операциялық тұрғыдан күрделі нысандардың онлайн күйде болуын қамтамасыз етуге бағытталған жаһандық байланыс провайдері. Компанияның басқарылатын шешімдері көп операторлы 5G, Starlink LEO спутниктік байланысын, Peplink маршрутизаторларын және сымды арналарды біріктіріп, Network Visibility as a Service және eSIM байланысы сияқты қызметтермен қолдау көрсетілетін тұрақты корпоративтік қосылымдарды ұсынады. Компания шалғайдағы операциялар, көлік парктері, теңіз саласы, энергетика, тау-кен өндірісі, құрылыс, бөлшек сауда және іс-шаралар бағыттарындағы клиенттерге қызмет көрсетеді және жылдам іске қосу, ауқымдалатын желілік инфрақұрылым мен үздіксіз байланыс қолдауын қамтамасыз ететін командасына қызметкерлер қабылдайды.

NOC Analyst II - Hybrid, Brazil

Venn Telecom is seeking a NOC Analyst II in Brazil to resolve connectivity and telecommunications incidents. The role focuses on advanced troubleshooting, operational audits, and infrastructure improvements.

Сипаттама

  • Handle critical tickets escalated from Level I and conduct advanced diagnostics for reclassification.
  • Use second-level checklists to reclassify incidents.
  • Keep customers and internal teams informed throughout service engagements.
  • Troubleshoot technical issues and determine the root causes of moderately complex incidents.
  • Diagnose data connectivity and telecommunications failures.
  • Perform advanced communication tests and link validation, including packet captures, VPN testing, firewall analysis, log reviews, and topology assessments.
  • Configure routers and satellite links based on customer network topologies.
  • Review technical documentation for implemented solutions.
  • Produce technical reports covering causes, resolutions, and implemented changes.
  • Document incidents and escalate them to senior support, engineering, and infrastructure teams.
  • Audit the technical quality of remote and field support services.
  • Prepare technical reports and service evaluations for field support and warranty cases.
  • Review installation, testing, and documentation standards followed by field teams.
  • Train and qualify field teams and customers in advanced diagnostic procedures.
  • Meet service-level agreements and quality objectives.
  • Follow established processes, policies, and standards while proposing improvements.
  • Contribute to improvement projects, system implementations, and infrastructure upgrades.

Талаптар

  • Bachelor’s degree in IT, networking, systems, engineering, or a related field.
  • At least two years of technical support experience, including work with more complex incidents.
  • Intermediate English for reading technical documentation and written communication; advanced proficiency and conversational fluency are preferred.
  • Intermediate Microsoft Office skills.
  • Intermediate networking knowledge, including TCP/IP, DNS, DHCP, VPN, and VLAN.
  • Intermediate knowledge of networking protocols such as BGP, OSPF, and SD-WAN.
  • Advanced knowledge of network infrastructure, including routers, switches, and access points.
  • Advanced experience with ITSM and ticket management tools.
  • Analytical problem-solving skills.
  • Ability to work independently on technical matters.
  • Clear, instructional communication skills.
  • Strong operational organization and discipline.
  • Ability to prioritize tasks effectively.

Артықшылықтар

  • Health insurance
  • Home office allowance
  • Life insurance
  • Transportation allowance
  • TotalPass membership
  • Birthday day off
  • Meal voucher

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