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Advanced Recovery Systems, LLC
Advanced Recovery Systems, LLC
1.001 – 5.000 Angajați
Asigurare de sănătateAsistență medicală
Advanced Recovery Systems, LLC activează în domeniile asistenței medicale și asigurărilor de sănătate, oferind consumatorilor sprijin în chestiuni legate de asigurarea de sănătate și în sarcini administrative conexe. Site-ul public al companiei pune accent pe ajutorul oferit persoanelor care sună pentru a-și gestiona nevoile de asigurare aflate în schimbare și include instrumente precum căutarea locațiilor, indicând un sprijin destinat celor care caută îndrumare în mai multe puncte de servicii. Informațiile disponibile public despre echipele companiei și activitatea sa de recrutare sunt limitate, astfel că potențialii candidați ar trebui să consulte anunțurile individuale de angajare pentru detalii despre posturi.
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Locurile de muncă ale companiei

Help Desk Support Specialist

Provide Tier 1 technical support to Advanced Recovery Systems’ behavioral health facilities, troubleshooting Windows, Microsoft 365, account access, and Avatar EHR issues. Support users on-site and remotely while maintaining security and HIPAA requirements.

USStatele Unite ale AmericiiFLFloridaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
DNSTCP/IP

Descriere

  • Respond to technical support requests across the service portal, phone, email, Teams, and in-person visits.
  • Deliver remote and on-site support to staff across company facilities.
  • Record, prioritize, and manage help desk tickets to meet response and resolution targets.
  • Update users on ticket progress and verify issues are resolved before closing requests.
  • Troubleshoot Tier 1 issues involving Windows computers, printers, scanners, phones, and other peripherals.
  • Manage user accounts and mailboxes in Active Directory, Entra ID, and Microsoft 365, including onboarding, offboarding, password resets, MFA re-registration, and group access.
  • Confirm the requester’s identity before making account changes.
  • Provide initial support to Avatar EHR users and escalate application problems.
  • Configure, enroll, and deploy computers and mobile devices through Intune.
  • Track equipment issued to users, returned, or retired.
  • Assist users with Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 applications.
  • Troubleshoot GlobalProtect VPN, Remote Desktop, Wi-Fi, and network connectivity.
  • Identify and report suspected security incidents.
  • Safeguard protected health information and confidential data under HIPAA and company security policies.
  • Recognize and escalate urgent incidents, including facility-wide outages and EHR downtime.
  • Write and maintain knowledge base articles, how-to guides, and user documentation.
  • Contribute to IT projects, facility openings, equipment refreshes, and office relocations.
  • Coordinate with facility leaders to support site operations.
  • Carry out other assigned duties.

Cerințe

  • High school diploma or equivalent required.
  • An associate or bachelor’s degree in information technology, computer science, or a related field is preferred; equivalent experience may substitute for a degree.
  • At least one year of experience in help desk, desktop, or end-user support.
  • Experience supporting Windows 10/11 and Microsoft 365 in a business setting.
  • Healthcare or multi-site organization support experience preferred.
  • CompTIA A+ certification preferred.
  • Network+, Security+, or a Microsoft certification such as MS-900 or MD-102 is a plus.
  • Valid driver’s license required for travel to facilities.
  • Knowledge of Windows 10/11 desktop support and troubleshooting.
  • Knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Office.
  • Foundational knowledge of Active Directory user and group administration.
  • Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
  • Experience supporting printers and peripherals.
  • Understanding of HIPAA privacy and security fundamentals.
  • Completion of training on Drug-Free Workplace Policies, Workplace Violence, and the Corporate Integrity & Compliance Program.
  • Availability for an on-call rotation and occasional after-hours or remote work as needed.
  • Ability to travel to facilities as needed, including occasional overnight trips.
  • English/Spanish bilingual ability is a plus.

Beneficii

  • Competitive starting pay
  • Up to two weeks of paid time off per year, accruing from the first day of employment
  • 401(k) plan with employer match
  • Health, vision, dental, and life insurance
  • Matching HSA with up to $1,500 per year in company contributions
  • Travel concierge service
  • LifeMart employee discounts
  • Health Advocate services
  • Employee Assistance Program

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