Senior Content Lead at Brandlight
Brandlight
Lead executive thought leadership, research-led storytelling, and content distribution at Brandlight. Build AI visibility narratives for enterprise marketing audiences.
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Advanced Recovery Systems, LLC денсаулық сақтау және медициналық сақтандыру салаларында жұмыс істеп, тұтынушыларға медициналық сақтандыру мәселелері мен соған байланысты әкімшілік міндеттер бойынша көмек көрсетеді. Компанияның көпшілікке қолжетімді веб-сайтында қоңырау шалушыларға өзгеріп отыратын сақтандыру қажеттіліктерін бағдарлауға көмектесуге мән берілетіні көрсетілген. Сондай-ақ онда бірнеше қызмет көрсету орнында кеңес іздейтін адамдарға арналған қолдауды білдіретін орналасқан жерді іздеу сияқты құралдар бар. Компанияның нақты командалары мен жалдау қызметі туралы көпшілікке қолжетімді ақпарат шектеулі, сондықтан үміткерлер лауазым туралы мәліметтерді жеке жұмыс хабарландыруларынан қарауы керек.
Help Desk Support Specialist
Provide Tier 1 technical support to Advanced Recovery Systems’ behavioral health facilities, troubleshooting Windows, Microsoft 365, account access, and Avatar EHR issues. Support users on-site and remotely while maintaining security and HIPAA requirements.
Сипаттама
- Respond to technical support requests across the service portal, phone, email, Teams, and in-person visits.
- Deliver remote and on-site support to staff across company facilities.
- Record, prioritize, and manage help desk tickets to meet response and resolution targets.
- Update users on ticket progress and verify issues are resolved before closing requests.
- Troubleshoot Tier 1 issues involving Windows computers, printers, scanners, phones, and other peripherals.
- Manage user accounts and mailboxes in Active Directory, Entra ID, and Microsoft 365, including onboarding, offboarding, password resets, MFA re-registration, and group access.
- Confirm the requester’s identity before making account changes.
- Provide initial support to Avatar EHR users and escalate application problems.
- Configure, enroll, and deploy computers and mobile devices through Intune.
- Track equipment issued to users, returned, or retired.
- Assist users with Outlook, Teams, OneDrive, SharePoint, and other Microsoft 365 applications.
- Troubleshoot GlobalProtect VPN, Remote Desktop, Wi-Fi, and network connectivity.
- Identify and report suspected security incidents.
- Safeguard protected health information and confidential data under HIPAA and company security policies.
- Recognize and escalate urgent incidents, including facility-wide outages and EHR downtime.
- Write and maintain knowledge base articles, how-to guides, and user documentation.
- Contribute to IT projects, facility openings, equipment refreshes, and office relocations.
- Coordinate with facility leaders to support site operations.
- Carry out other assigned duties.
Талаптар
- High school diploma or equivalent required.
- An associate or bachelor’s degree in information technology, computer science, or a related field is preferred; equivalent experience may substitute for a degree.
- At least one year of experience in help desk, desktop, or end-user support.
- Experience supporting Windows 10/11 and Microsoft 365 in a business setting.
- Healthcare or multi-site organization support experience preferred.
- CompTIA A+ certification preferred.
- Network+, Security+, or a Microsoft certification such as MS-900 or MD-102 is a plus.
- Valid driver’s license required for travel to facilities.
- Knowledge of Windows 10/11 desktop support and troubleshooting.
- Knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Office.
- Foundational knowledge of Active Directory user and group administration.
- Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Experience supporting printers and peripherals.
- Understanding of HIPAA privacy and security fundamentals.
- Completion of training on Drug-Free Workplace Policies, Workplace Violence, and the Corporate Integrity & Compliance Program.
- Availability for an on-call rotation and occasional after-hours or remote work as needed.
- Ability to travel to facilities as needed, including occasional overnight trips.
- English/Spanish bilingual ability is a plus.
Артықшылықтар
- Competitive starting pay
- Up to two weeks of paid time off per year, accruing from the first day of employment
- 401(k) plan with employer match
- Health, vision, dental, and life insurance
- Matching HSA with up to $1,500 per year in company contributions
- Travel concierge service
- LifeMart employee discounts
- Health Advocate services
- Employee Assistance Program
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