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EducațieCB Talents Academy este o organizație de educație și formare în domeniul IT, axată pe sprijinirea tinerilor în transformarea învățării tehnice în oportunități de angajare. Fondată în 2014, academia dezvoltă competențe în diverse discipline IT și limbaje de programare, inclusiv Java și Ruby on Rails, colaborând cu companii de top pentru a consolida capacitatea practică de angajare a studenților care își doresc cariere pe piețe tehnologice naționale și internaționale competitive.
French-Speaking Customer Support Specialist — Greece Remote
Support French-speaking customers of a global payments provider from Greece, answering card and payment questions. Handle cases across phone, chat, email, CRM, and later social media.
Descriere
- Assist French-speaking customers of a global payments provider through phone, chat, and email
- Help with lost or stolen cards, card benefits, declined purchases, and balance inquiries
- Record each customer interaction accurately in the CRM
- Manage approximately 10–20 cases per day
- Expand into email and social media support over time
- Complete a two-week nesting period, with the first week based on-site in Athens
Cerințe
- Be based in Greece
- Native-level or C1 French
- B1 English
- At least two years of call center experience
- Financial services experience is a strong advantage
- Strong written communication skills
- Good computer skills
- Ability to multitask
- Availability for rotating shifts on a 24/7 account, including about two weekends per month and occasional night shifts
- Current CV in English
Beneficii
- Remote work from home
- Relocation support may be available to candidates outside Greece
- Productivity bonus of up to €200 in addition to base salary, subject to targets
- Scheduled gross pay increases to €1,100 after 12 months and €1,150 after three years
- Two-week nesting period and training
- Opportunity to progress from frontline support to back-office tasks
- Opportunity to gain financial services experience
- Work with an international brand and approximately 10 professional client tools