Head of Business HR
Reaktor
Lead Reaktor’s People Partner team and shape HR strategy across its software product and technology consulting businesses. Develop product workforce plans, people practices and leadership capability.
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Clue este o companie de servicii medicale cu sediul în Berlin, care dezvoltă o aplicație și un serviciu bazate pe cercetare științifică pentru sănătatea menstruală și reproductivă. Produsul său destinat consumatorilor ajută oamenii să urmărească menstruația, ovulația, fertilitatea, sarcina, perimenopauza și simptomele asociate, combinând predicții personalizate ale ciclului cu conținut medical creat de experți și funcții de abonament prin Clue Plus. Clue deține, de asemenea, statutul de dispozitiv medical de clasa I cu marcaj CE, pune accent pe confidențialitatea datelor și colaborează cu parteneri de cercetare pentru a contribui la progresul sănătății femeilor. Serviciul, utilizat la nivel global, este creat de o echipă coordonată de femei și sprijină atât obținerea unor informații personale despre sănătate, cât și cercetarea.
Freelance Community Moderator at Clue Germany Remote
Freelance moderator for Clue’s anonymous reproductive-health community in Germany. Review sensitive content, apply community guidelines, support members, and contribute to product improvements.
Descriere
- Moderate Clue Community, an anonymous in-app peer-support space
- Review flagged posts and comments against community guidelines
- Choose whether to respond, move posts, remove content, ban members, or take no action, and explain decisions clearly
- Protect member anonymity and escalate potential GDPR concerns
- Remove clinical advice and unverified health claims
- Apply the crisis protocol when a member may be at risk
- Escalate unclear cases, appeals, and threats
- Record removals, bans, and monitoring decisions in the shared moderation sheet
- Write moderator responses in Clue’s voice
- Route questions to Customer Support or other teams
- Share feedback with Product and Science teams
- Contribute observations and lessons to future feature development
Cerințe
- Experience moderating or supporting an online community, forum, or social channel; volunteer experience is also considered
- Excellent written English
- Additional languages are advantageous, particularly Spanish or Portuguese
- Calm and consistent judgement when handling sensitive topics
- Discretion and a strong commitment to privacy
- Able to follow detailed guidance while identifying and escalating cases that fall outside it
- Curious about AI tools and their role in supporting careful, human-led work
- Organised and dependable, with the ability to record decisions, maintain a daily rhythm, and follow through
- Interest in reproductive or women’s health is advantageous
- Basic understanding of GDPR or the EU Digital Services Act is advantageous
- Mental health first aid or crisis-awareness training is advantageous; support will be provided to obtain it
- Familiarity with Slack, Google Sheets, or community platforms is advantageous
Beneficii
- Onboarding covering the crisis protocol
- Defined escalation process
- Regular manager check-ins
- Support for obtaining mental health first aid or crisis-awareness training
- Opportunities for professional growth
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