Clue
Clue
Clue — Берлинде орналасқан, ғылымға негізделген етеккір және репродуктивті денсаулыққа арналған қолданба мен қызмет әзірлейтін денсаулық сақтау компаниясы. Оның тұтынушылық өнімі етеккір циклін, овуляцияны, бала көтеру мүмкіндігін, жүктілікті, перименопаузаны және соған байланысты белгілерді бақылауға көмектеседі. Clue жекелендірілген цикл болжамдарын сараптамалық денсаулық мазмұнымен біріктіріп, Clue Plus арқылы жазылым мүмкіндіктерін ұсынады. Компанияның CE белгісі бар I сыныпты медициналық құрылғы мәртебесі де бар, деректердің құпиялылығына мән береді және әйелдер денсаулығын дамыту үшін зерттеу серіктестерімен жұмыс істейді. Әлемде қолданылатын бұл қызметті әйелдер басқаратын команда әзірлейді және ол жеке денсаулық туралы түсініктерді де, зерттеулерді де қолдайды.

Freelance Community Moderator at Clue Germany Remote

Freelance moderator for Clue’s anonymous reproductive-health community in Germany. Review sensitive content, apply community guidelines, support members, and contribute to product improvements.

Сипаттама

  • Moderate Clue Community, an anonymous in-app peer-support space
  • Review flagged posts and comments against community guidelines
  • Choose whether to respond, move posts, remove content, ban members, or take no action, and explain decisions clearly
  • Protect member anonymity and escalate potential GDPR concerns
  • Remove clinical advice and unverified health claims
  • Apply the crisis protocol when a member may be at risk
  • Escalate unclear cases, appeals, and threats
  • Record removals, bans, and monitoring decisions in the shared moderation sheet
  • Write moderator responses in Clue’s voice
  • Route questions to Customer Support or other teams
  • Share feedback with Product and Science teams
  • Contribute observations and lessons to future feature development

Талаптар

  • Experience moderating or supporting an online community, forum, or social channel; volunteer experience is also considered
  • Excellent written English
  • Additional languages are advantageous, particularly Spanish or Portuguese
  • Calm and consistent judgement when handling sensitive topics
  • Discretion and a strong commitment to privacy
  • Able to follow detailed guidance while identifying and escalating cases that fall outside it
  • Curious about AI tools and their role in supporting careful, human-led work
  • Organised and dependable, with the ability to record decisions, maintain a daily rhythm, and follow through
  • Interest in reproductive or women’s health is advantageous
  • Basic understanding of GDPR or the EU Digital Services Act is advantageous
  • Mental health first aid or crisis-awareness training is advantageous; support will be provided to obtain it
  • Familiarity with Slack, Google Sheets, or community platforms is advantageous

Артықшылықтар

  • Onboarding covering the crisis protocol
  • Defined escalation process
  • Regular manager check-ins
  • Support for obtaining mental health first aid or crisis-awareness training
  • Opportunities for professional growth

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