Clue
Clue
Clue बर्लिन स्थित एक स्वास्थ्य सेवा कंपनी है, जो विज्ञान-आधारित मासिक धर्म और प्रजनन स्वास्थ्य ऐप तथा सेवा विकसित करती है। इसका उपभोक्ता उत्पाद लोगों को मासिक धर्म, ओव्यूलेशन, प्रजनन क्षमता, गर्भावस्था, पेरिमेनोपॉज़ और संबंधित लक्षणों पर नज़र रखने में मदद करता है। यह Clue Plus के माध्यम से व्यक्तिगत चक्र पूर्वानुमानों को विशेषज्ञ स्वास्थ्य सामग्री और सदस्यता सुविधाओं के साथ जोड़ता है। Clue के पास CE-चिह्नित कक्षा I चिकित्सा उपकरण का दर्जा भी है, यह डेटा गोपनीयता पर ज़ोर देता है और महिलाओं के स्वास्थ्य को आगे बढ़ाने के लिए शोध भागीदारों के साथ काम करता है। यह दुनिया भर में उपयोग की जाने वाली सेवा महिलाओं के नेतृत्व वाली टीम द्वारा बनाई गई है और व्यक्तिगत स्वास्थ्य संबंधी जानकारी के साथ-साथ शोध को भी सहयोग देती है।

Freelance Community Moderator at Clue Germany Remote

Freelance moderator for Clue’s anonymous reproductive-health community in Germany. Review sensitive content, apply community guidelines, support members, and contribute to product improvements.

विवरण

  • Moderate Clue Community, an anonymous in-app peer-support space
  • Review flagged posts and comments against community guidelines
  • Choose whether to respond, move posts, remove content, ban members, or take no action, and explain decisions clearly
  • Protect member anonymity and escalate potential GDPR concerns
  • Remove clinical advice and unverified health claims
  • Apply the crisis protocol when a member may be at risk
  • Escalate unclear cases, appeals, and threats
  • Record removals, bans, and monitoring decisions in the shared moderation sheet
  • Write moderator responses in Clue’s voice
  • Route questions to Customer Support or other teams
  • Share feedback with Product and Science teams
  • Contribute observations and lessons to future feature development

आवश्यकताएँ

  • Experience moderating or supporting an online community, forum, or social channel; volunteer experience is also considered
  • Excellent written English
  • Additional languages are advantageous, particularly Spanish or Portuguese
  • Calm and consistent judgement when handling sensitive topics
  • Discretion and a strong commitment to privacy
  • Able to follow detailed guidance while identifying and escalating cases that fall outside it
  • Curious about AI tools and their role in supporting careful, human-led work
  • Organised and dependable, with the ability to record decisions, maintain a daily rhythm, and follow through
  • Interest in reproductive or women’s health is advantageous
  • Basic understanding of GDPR or the EU Digital Services Act is advantageous
  • Mental health first aid or crisis-awareness training is advantageous; support will be provided to obtain it
  • Familiarity with Slack, Google Sheets, or community platforms is advantageous

लाभ

  • Onboarding covering the crisis protocol
  • Defined escalation process
  • Regular manager check-ins
  • Support for obtaining mental health first aid or crisis-awareness training
  • Opportunities for professional growth

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