Senior Manager, Technical Accounting and Policy
The Home DepotLead The Home Depot’s subsidiary consolidations, SEC reporting, and technical accounting policy, while overseeing financial reporting teams and GAAP compliance.
Deschide
Nelnet este o companie diversificată de servicii, care activează în domeniile consultanței, sănătății, logisticii, educației, administrației publice, finanțelor și tehnologiei. Competențele sale includ servicii guvernamentale și pentru consumatori, administrarea împrumuturilor federale pentru studenți, externalizarea proceselor de afaceri, operațiuni ale centrelor de contact, procesarea activităților de back-office, tehnologii de plată, analiză de date, inteligență artificială, dezvoltare de software personalizat, accesibilitate digitală și securitatea informațiilor. Compania sprijină, de asemenea, serviciile educaționale și inițiativele de energie regenerabilă, inclusiv finanțarea prin avantaje fiscale și instalarea de sisteme solare, punând accent pe eficiența operațională, furnizarea accesibilă a serviciilor și parteneriatele cu comunitatea.
Financial Onboarding Success Advisor I — United States Remote
Guide schools through adoption of Nelnet’s FACTS education payment products. Deliver training, product support, configuration assistance, and coordinated transitions.
Descriere
- Support institutions implementing FACTS products and services
- Follow up with institutions on established training plans
- Provide phone support through the Onboarding queue and back up other FACTS areas as needed
- Partner with FACTS Operations and Sales to improve customer experience and satisfaction
- Verify and complete the Onboarding Checklist
- Coordinate post-configuration data exchanges with clients and their information systems
- Ensure smooth handoffs from Onboarding to other FACTS Operations teams
- Deliver online training for new institutions and new contacts at existing institutions
- Create, maintain, and improve documentation and training materials
- Recommend and analyze process and product enhancements
- Answer product-specific questions or direct inquiries to appropriate resources
- Support the FACTS Onboarding Configuration Team with product setup and configuration
- Manage the technical and operational aspects of NBS product onboarding
- Submit monthly activity reports to the Team Leader
- Maintain institution records in the CRM and other internal systems for audit purposes
Cerințe
- An associate degree in a related field is required; a bachelor’s degree is preferred
- Three years of product service or onboarding experience is preferred
- Experience delivering excellent customer service
- Working knowledge of FACTS/NBS Financial, SIS, and applicable standalone products
- Ability to quickly learn concepts and apply new product knowledge
- Strong written, verbal, interpersonal, communication, and presentation skills
- Ability to discuss sensitive issues constructively
- Strong attention to detail and creative problem-solving ability
- Ability to collaborate effectively and build rapport with coworkers
- Excellent customer service skills, including the ability to instruct others in computer applications and services
- Strong computer proficiency with Microsoft Office, Web Forms, and the internet
- Ability to work in a fast-paced environment, manage stress, adapt to change, and meet deadlines
- Positive, proactive attitude with the initiative to complete tasks independently
- Excellent organizational and time-management skills
- Ability to follow direction from multiple sources and prioritize effectively
Beneficii
- Medical, dental, and vision insurance
- Health savings account and flexible spending account
- Generous earned time off
- 401(k) plan and student loan repayment
- Life insurance and accidental death and dismemberment insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability coverage
- Comprehensive wellness program
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