Wrike
Wrike
Wrike este o companie de software pentru gestionarea muncii, care ajută organizațiile să conecteze strategia, proiectele și execuția de zi cu zi într-o singură platformă. Instrumentele sale sprijină echipele de marketing, creație, produs, servicii pentru clienți, IT, operațiuni, resurse umane, juridic și financiar prin automatizarea fluxurilor de lucru, analize, diagrame Gantt, panouri Kanban, planificarea resurselor și tablouri de bord personalizabile. Wrike oferă, de asemenea, integrări cu sute de aplicații de business, oferind echipelor o modalitate centralizată de a îmbunătăți vizibilitatea, de a coordona activitatea și de a gestiona proiecte complexe la scară largă.

Customer Success Manager – Enterprise Accounts, Estonia (Remote)

Manage EMEA enterprise accounts for Wrike’s work management platform, guiding customers toward measurable outcomes, stronger adoption, return on investment, and retention.

Descriere

  • Oversee a portfolio of enterprise customers across EMEA
  • Translate customers’ business strategies into practical paths toward their desired outcomes
  • Develop trusted customer relationships and represent Wrike throughout the customer lifecycle
  • Agree on business objectives, timelines, priorities, and success measures with customers
  • Deliver success plans and executive business reviews (EBRs)
  • Plan and manage engagement and communications that support customer ROI and net MRR growth
  • Act as Wrike’s work management subject matter expert and help resolve customer challenges
  • Partner with Sales, Professional Services, Support, Product, and other internal teams
  • Track the book of business, use account metrics to uncover opportunities, and reduce churn risk
  • Keep detailed, customer-focused action and communication plans in the Customer Success Management platform

Cerințe

  • Fluent English communication skills
  • German or French language skills are desirable
  • At least five years of experience in customer success management or a customer-facing role supporting enterprise clients
  • Experience working with Marketing, Professional Services, IT, and PMO teams
  • Ability to build and sustain strong relationships with varied clients, including senior leaders
  • Practical knowledge of project management, business process redesign, and change management
  • Strong interpersonal skills, patience, tact, and composure under pressure
  • Willingness to learn technical product details and develop thorough product expertise

Beneficii

  • 28 calendar days of paid vacation
  • Compensation for sick leave
  • Life insurance plan
  • Health insurance plan
  • Fitness plan worth 800 EUR per year
  • Parental leave
  • Two volunteer days
  • Fully remote work
  • On-demand access to coworking space
  • Utility allowance of 30 EUR per month, subject to taxation

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