Wrike
Wrike
Wrike एक कार्य प्रबंधन सॉफ्टवेयर कंपनी है, जो संगठनों को एक ही प्लेटफ़ॉर्म पर रणनीति, परियोजनाओं और रोज़मर्रा के कार्यान्वयन को जोड़ने में मदद करती है। इसके उपकरण मार्केटिंग, क्रिएटिव, उत्पाद, ग्राहक सेवाओं, आईटी, संचालन, मानव संसाधन, कानूनी और वित्त विभागों की टीमों को वर्कफ़्लो ऑटोमेशन, विश्लेषण, गैंट चार्ट, कानबन बोर्ड, संसाधन योजना और अनुकूलन योग्य डैशबोर्ड जैसी सुविधाएँ प्रदान करते हैं। Wrike सैकड़ों व्यावसायिक अनुप्रयोगों के साथ एकीकरण भी उपलब्ध कराता है, जिससे टीमों को दृश्यता बढ़ाने, काम का समन्वय करने और बड़े स्तर पर जटिल परियोजनाओं का प्रबंधन करने का केंद्रीकृत माध्यम मिलता है।

Customer Success Manager – Enterprise Accounts, Estonia (Remote)

Manage EMEA enterprise accounts for Wrike’s work management platform, guiding customers toward measurable outcomes, stronger adoption, return on investment, and retention.

विवरण

  • Oversee a portfolio of enterprise customers across EMEA
  • Translate customers’ business strategies into practical paths toward their desired outcomes
  • Develop trusted customer relationships and represent Wrike throughout the customer lifecycle
  • Agree on business objectives, timelines, priorities, and success measures with customers
  • Deliver success plans and executive business reviews (EBRs)
  • Plan and manage engagement and communications that support customer ROI and net MRR growth
  • Act as Wrike’s work management subject matter expert and help resolve customer challenges
  • Partner with Sales, Professional Services, Support, Product, and other internal teams
  • Track the book of business, use account metrics to uncover opportunities, and reduce churn risk
  • Keep detailed, customer-focused action and communication plans in the Customer Success Management platform

आवश्यकताएँ

  • Fluent English communication skills
  • German or French language skills are desirable
  • At least five years of experience in customer success management or a customer-facing role supporting enterprise clients
  • Experience working with Marketing, Professional Services, IT, and PMO teams
  • Ability to build and sustain strong relationships with varied clients, including senior leaders
  • Practical knowledge of project management, business process redesign, and change management
  • Strong interpersonal skills, patience, tact, and composure under pressure
  • Willingness to learn technical product details and develop thorough product expertise

लाभ

  • 28 calendar days of paid vacation
  • Compensation for sick leave
  • Life insurance plan
  • Health insurance plan
  • Fitness plan worth 800 EUR per year
  • Parental leave
  • Two volunteer days
  • Fully remote work
  • On-demand access to coworking space
  • Utility allowance of 30 EUR per month, subject to taxation

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