Wing Assistant
Wing Assistant
501 – 1.000 Angajați
ConsultanțăLogisticăMarketing
Wing Assistant oferă servicii de asistent virtual pentru companii, sprijinind activitățile de zi cu zi prin asistență administrativă generală, suport pentru directori, servicii pentru clienți, evidență contabilă și marketing digital. Modelul său pe bază de abonament conectează clienții cu asistenți dedicați care învață în timp fluxurile lor de lucru, ajutând startupurile și echipele deja consacrate să delege sarcinile recurente și să rămână concentrate pe prioritățile principale. Compania activează în domeniile consultanței, marketingului și logisticii și recrutează personal pentru roluri de asistent virtual.

Customer Success Coach – Cebu Hybrid

Coach Customer Success Managers through quality reviews, targeted training, and performance development. Help strengthen customer satisfaction, retention, and lasting client relationships.

Descriere

  • Guide and mentor Customer Success Managers in customer satisfaction, retention, and relationship management
  • Review calls, emails, and task updates for quality, then provide specific feedback
  • Create and deliver coaching plans based on individual metrics and team objectives
  • Partner with leadership to identify training needs and advance team capabilities
  • Run training sessions and skill refreshers that reinforce standards and best practices
  • Keep coaching records and feedback resources consistent and up to date
  • Measure coaching impact and analyze performance patterns

Cerințe

  • Experience coaching Customer Success Managers, Account Managers, or comparable professionals
  • Strong grounding in quality assurance and structured feedback practices
  • BPO trainers with quality assurance and client-facing experience are encouraged to apply
  • Excellent communication, facilitation, and coaching abilities
  • Working knowledge of CRM systems and performance coaching tools
  • Availability for a hybrid schedule aligned with US time zones and night-shift hours
  • Ability to provide original coaching or training materials during the hiring process
  • Ability to lead a live mock training simulation
  • Ability to present a self-created deck covering what a Customer Success Manager does and how to succeed in the role

Beneficii

  • Work-from-home and remote work arrangement

Locuri de muncă similare

Generac

Regional Sales Manager, Industrial Power Solutions

Generac

Grow sales territories and customer accounts for Generac’s industrial power solutions across New Jersey. The role focuses on market share, customer relationships, and successful project delivery.

Deschide