Wing Assistant
Wing Assistant
501 – 1,000 Employees
ConsultingLogisticsMarketing
Wing Assistant provides virtual assistant services for businesses, supporting day-to-day operations through general administrative assistance, executive support, customer service, bookkeeping, and digital marketing. Its subscription-based model connects clients with dedicated assistants who learn their workflows over time, helping startups and established teams delegate recurring work and stay focused on core priorities. The company operates across consulting, marketing, and logistics contexts and recruits talent for virtual assistant roles.

Customer Success Coach – Cebu Hybrid

Coach Customer Success Managers through quality reviews, targeted training, and performance development. Help strengthen customer satisfaction, retention, and lasting client relationships.

Description

  • Guide and mentor Customer Success Managers in customer satisfaction, retention, and relationship management
  • Review calls, emails, and task updates for quality, then provide specific feedback
  • Create and deliver coaching plans based on individual metrics and team objectives
  • Partner with leadership to identify training needs and advance team capabilities
  • Run training sessions and skill refreshers that reinforce standards and best practices
  • Keep coaching records and feedback resources consistent and up to date
  • Measure coaching impact and analyze performance patterns

Requirements

  • Experience coaching Customer Success Managers, Account Managers, or comparable professionals
  • Strong grounding in quality assurance and structured feedback practices
  • BPO trainers with quality assurance and client-facing experience are encouraged to apply
  • Excellent communication, facilitation, and coaching abilities
  • Working knowledge of CRM systems and performance coaching tools
  • Availability for a hybrid schedule aligned with US time zones and night-shift hours
  • Ability to provide original coaching or training materials during the hiring process
  • Ability to lead a live mock training simulation
  • Ability to present a self-created deck covering what a Customer Success Manager does and how to succeed in the role

Benefits

  • Work-from-home and remote work arrangement

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