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Flinn.ai
Flinn.ai
11 – 50 Angajați
Asistență medicalăInteligență artificialăSaaS
Flinn.ai dezvoltă software bazat pe inteligență artificială pentru echipele de reglementare și calitate din companiile de dispozitive medicale și diagnostic in vitro. Platforma sa SaaS sprijină supravegherea post-comercializare, evaluarea literaturii de specialitate, monitorizarea reglementărilor, monitorizarea bazelor de date de siguranță și gestionarea reclamațiilor. Prin reunirea acestor fluxuri de lucru, Flinn.ai ajută organizațiile MedTech să evalueze informații din mai multe baze de date, să pregătească rapoarte gata pentru audit și să gestioneze obligațiile prevăzute de FDA, regulamentele europene MDR și IVDR și alte reglementări globale. Compania activează la intersecția dintre asistența medicală, inteligența artificială și SaaS; contextul său de recrutare nu este precizat în profilul disponibil.
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Locurile de muncă ale companiei

Customer Solutions Manager, Medical Devices

Guide medical device manufacturers through Flinn.ai’s software onboarding and adoption, building customer relationships and tracking satisfaction. Identify expansion opportunities while working with customers in Vienna or Berlin.

ATAustriaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăInginer de soluții

Descriere

  • Serve as the primary contact and build lasting customer relationships.
  • Address customer needs and concerns promptly.
  • Onboard customers and deliver thorough software training.
  • Spot opportunities for cross-selling and upselling.
  • Set and monitor customer satisfaction measures, taking ownership of results.
  • Improve workflows continuously, including with AI.
  • Work closely with Sales and Solutions Engineering.
  • Meet customers in person and attend industry events.
  • Travel up to twice per month.

Cerințe

  • Bring several years of experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Consulting.
  • Be fluent in spoken and written German and English.
  • Communicate effectively and build relationships with stakeholders from varied backgrounds.
  • Be willing to travel up to twice per month.
  • Work independently and manage competing priorities in a fast-moving environment.
  • Know the medical device industry and its compliance requirements.
  • Be proficient with CRM software and customer success tools.
  • Be based in Europe and hold European citizenship, an active work visa, or self-employed status as a full-time contractor.
  • Be empathetic, people-oriented, curious, driven, proactive, solution-focused, organized, and adaptable.

Beneficii

  • Receive an equity package with fair vesting terms and opportunities for profit sharing.
  • Access long-term personal and career development.
  • Work with autonomy and clear ownership in a high-trust, low-ego environment.
  • Join a net-zero company that offsets unavoidable CO₂ emissions through removal certificates.
  • Contribute to health-tech work aimed at improving access to high-quality health products.
  • Join a fast-growing, well-funded European startup backed by experienced founders and investors.

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