Flinn.ai develops AI software for regulatory and quality teams at medical device and in vitro diagnostic companies. Its SaaS platform supports post-market surveillance, literature evaluation, regulatory monitoring, safety database monitoring, and complaint handling. By bringing these workflows together, Flinn.ai helps MedTech organizations assess information across multiple databases, prepare audit-ready reports, and manage obligations under FDA, EU MDR, IVDR, and other global regulations. The company works at the intersection of healthcare, artificial intelligence, and SaaS; its hiring context is not specified in the available profile.
Customer Solutions Manager, Medical Devices
Guide medical device manufacturers through Flinn.ai’s software onboarding and adoption, building customer relationships and tracking satisfaction. Identify expansion opportunities while working with customers in Vienna or Berlin.
विवरण
- Serve as the primary contact and build lasting customer relationships.
- Address customer needs and concerns promptly.
- Onboard customers and deliver thorough software training.
- Spot opportunities for cross-selling and upselling.
- Set and monitor customer satisfaction measures, taking ownership of results.
- Improve workflows continuously, including with AI.
- Work closely with Sales and Solutions Engineering.
- Meet customers in person and attend industry events.
- Travel up to twice per month.
आवश्यकताएँ
- Bring several years of experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Consulting.
- Be fluent in spoken and written German and English.
- Communicate effectively and build relationships with stakeholders from varied backgrounds.
- Be willing to travel up to twice per month.
- Work independently and manage competing priorities in a fast-moving environment.
- Know the medical device industry and its compliance requirements.
- Be proficient with CRM software and customer success tools.
- Be based in Europe and hold European citizenship, an active work visa, or self-employed status as a full-time contractor.
- Be empathetic, people-oriented, curious, driven, proactive, solution-focused, organized, and adaptable.
लाभ
- Receive an equity package with fair vesting terms and opportunities for profit sharing.
- Access long-term personal and career development.
- Work with autonomy and clear ownership in a high-trust, low-ego environment.
- Join a net-zero company that offsets unavoidable CO₂ emissions through removal certificates.
- Contribute to health-tech work aimed at improving access to high-quality health products.
- Join a fast-growing, well-funded European startup backed by experienced founders and investors.