Octal Technical Solutions
Octal Technical Solutions
11 – 50 Angajați
ConsultanțăLogisticăSaaS
Octal Technical Solutions este o companie de consultanță IT și furnizor de soluții personalizate cu sediul în Filipine, fondată în 2004. Serviciile sale includ recrutarea de personal IT și extinderea echipelor la distanță, dezvoltarea de aplicații personalizate, asistență pentru infrastructură și dezvoltarea de site-uri de comerț electronic. Compania oferă, de asemenea, soluții tehnologice pentru afaceri, inclusiv Acumatica Cloud ERP pentru planificarea online a resurselor întreprinderii și IBM Watsonx Assistant pentru servicii de relații cu clienții bazate pe inteligență artificială. Cu o echipă de 11–50 de angajați, Octal sprijină organizațiile care caută expertiză tehnologică practică în domeniile consultanței, logisticii și operațiunilor asociate software-ului ca serviciu.

Client Success Manager – Digital Marketing & Technology

Guide client success across digital marketing and technology engagements. Oversee campaigns, KPI reporting, technical issue resolution, training, and resource planning.

Descriere

  • Guide clients toward satisfaction and success through strategic advice and tailored digital marketing and technology solutions
  • Develop and sustain strong client relationships
  • Evaluate performance data and prepare KPI reports
  • Spot opportunities for business growth
  • Plan and deliver marketing campaigns
  • Troubleshoot technical issues and perform quality assurance checks
  • Share relevant insights on digital trends
  • Facilitate training sessions
  • Keep client and project documentation up to date
  • Organize team schedules
  • Balance resources to support client and business objectives

Cerințe

  • Bachelor’s degree in marketing, business, information technology, or a related discipline, plus substantial experience in the role
  • At least three years of client or account management experience in digital marketing and/or technology
  • Working proficiency with Microsoft Excel and Google Sheets
  • Strong project management ability, including managing multiple clients and projects at once
  • Analytical capability to interpret data and turn findings into actionable recommendations
  • Ability to bring cross-functional teams into alignment around shared goals
  • Ability to motivate and support teams in producing high-quality work
  • Solid knowledge of digital marketing practices, including SEO, SEM, social media, email marketing, paid media, and content marketing
  • Experience with technical and project management tools such as monday.com, Asana, and Miro
  • Familiarity with project management approaches including Agile and Scrum
  • Experience using digital marketing platforms such as Google Analytics, HubSpot, and marketing automation software
  • Strong listening, negotiation, decision-making, and presentation abilities
  • Excellent written and verbal communication skills
  • Experience collecting, monitoring, and analyzing substantial volumes of data

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