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Velera dezvoltă tehnologii de plăți și servicii bancare pentru instituții financiare. Soluțiile sale includ emiterea de carduri digitale, portofele digitale, rețeaua Co-op Pay, operarea terminalelor ATM, precum și instrumente pentru prevenirea fraudelor și autentificarea identității prin funcții de evaluare și luare a deciziilor. Compania oferă, de asemenea, servicii de consultanță axate pe creștere și marketing, sprijinind instituțiile financiare în dezvoltarea serviciilor bancare digitale și a operațiunilor fintech.
Client and Executive Experience Center Advisor at Velera — Tampa Hybrid
Lead executive briefings, guided tours, presentations, and visitor programs for Velera’s Tampa Experience Center. Maintain exhibits, coordinate stakeholders, and represent the company’s payments and financial technology solutions.
Descriere
- Shape and refine the Experience Center engagement strategy.
- Partner with senior leaders to connect visitor experiences with enterprise priorities and strategic initiatives.
- Greet and register Experience Center visitors.
- Plan and lead guided tours for clients, prospects, partners, employees, executives, analysts, and community groups.
- Present Velera’s history, mission, values, offerings, innovations, advocacy, and strategic direction.
- Adapt tour content, messaging, and presentation routes to each audience’s interests, industry, role, and objectives.
- Oversee tour schedules, pacing, visitor flow, and onsite logistics.
- Represent Velera as a company spokesperson and brand ambassador.
- Keep current on the credit union, banking, and broader financial services sectors.
- Track company developments, product releases, strategic programs, and relevant industry trends.
- Maintain working knowledge of Velera’s products, solutions, services, and technology.
- Ensure presentations follow marketing, communications, and corporate brand standards.
- Build productive relationships with visitors and internal partners.
- Keep exhibits, displays, demonstration zones, and meeting rooms presentation-ready.
- Schedule visitors and manage executive briefing programs.
- Coordinate visit preparation with growth, executive, marketing, events, and other stakeholders, then contribute to post-event reviews.
- Track exhibit performance and work with internal teams to address problems.
- Operate interactive exhibits, presentation platforms, audiovisual equipment, and digital collaboration tools.
- Resolve basic technology problems during tours and executive briefings.
- Maintain tour calendars, visitor documentation, and attendance reporting.
- Support special events, client and prospect meetings, executive visits, and community outreach.
- Provide leadership with guidance on visitor engagement, executive briefings, and Experience Center performance and design.
- Contribute to ongoing improvement efforts.
- Guide cross-functional partners in delivering executive engagement programs.
- Handle additional responsibilities as assigned.
Cerințe
- Bachelor’s degree in communications, marketing, public relations, business, or a related discipline is required.
- Seven or more years of experience in strategic marketing, marketing communications, sales, or product development is required.
- Experience in marketing, executive briefing programs, event management, and/or client experience.
- Demonstrated ability to deliver engaging presentations and lead discussions with executive, client, and industry audiences.
- Outstanding verbal, written, presentation, and interpersonal communication skills, supported by strong executive presence and business judgment.
- Strongly preferred: knowledge of financial services and credit unions, payment and digital technology products, and the competitive landscape.
- Ability to tell compelling stories and present effectively to clients, executives, board members, and industry professionals.
- Customer-focused approach with the flexibility to respond to individual client needs.
- Executive presence is required.
- Adaptable and professional when delivering programs onsite.
- Collaborative approach to working with Velera’s growth organization, facilities team, and technology partners.
- Problem-solving ability and technical fluency for managing onsite presentation equipment and data.
- Excellent time management.
- Highly attentive to detail.
- Strong commitment to representing and promoting the brand.
- Dedication to ongoing learning.
- Experience leading executive briefings, client engagement programs, high-profile events, or customer experience initiatives.
- Professional facilitation, public speaking, executive briefing, or docent training is preferred.
- Must live in or within a reasonable commuting distance of Tampa, Florida.
- This position is not currently eligible for sponsorship.
Beneficii
- Competitive pay
- Medical coverage with telemedicine
- Dental and vision coverage
- Basic and optional life insurance
- Paid time off
- Maternity, parental, and family-care leave
- Community volunteer time off
- Twelve paid holidays
- Company-funded disability insurance
- 401(k) with employer matching
- Health Savings Account with company contributions
- Flexible Spending Account
- Supplemental insurance
- Mental health and well-being support through an Employee Assistance Program
- Tuition reimbursement
- Wellness program
- Flexible work-from-home options when onsite events or business needs do not require office support
- Remote-first and flexible work environment
- Focus on psychological safety, well-being, and belonging
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