ASAPP
ASAPP
ASAPP dezvoltă software de inteligență artificială generativă pentru centrele de contact ale companiilor. Platforma sa include GenerativeAgent™, care sprijină și automatizează interacțiunile complexe cu clienții, precum și instrumente pentru analiza vorbirii, informații despre autoservire și managementul calității. Ajutând echipele centrelor de contact să ofere asistență în timp real, să analizeze conversațiile și să îmbunătățească fluxurile de lucru pentru servicii, ASAPP se concentrează pe creșterea eficienței operaționale, consolidarea experiențelor clienților și sprijinirea agenților la scară largă. Compania activează în domeniile inteligenței artificiale, software-ului ca serviciu și tehnologiei pentru întreprinderi, oferind un mediu relevant pentru profesioniștii interesați să aplice inteligența artificială în operațiunile de servicii pentru clienți.

Business Insights Analyst, Argentina Remote

Analyze generative AI deployments and conversational data at ASAPP to uncover customer-growth opportunities. Produce forecasts, performance insights, and strategic recommendations that help clients and internal teams maximize platform value.

Descriere

  • Analyze large-scale generative AI deployments
  • Translate conversational data into actionable growth opportunities
  • Develop clear narratives explaining performance and business impact
  • Support Customer Success and Strategy teams with client requests beyond standard deliverables
  • Prioritize and fulfill ad hoc requests from internal and external stakeholders
  • Measure client performance using operational metrics and customer experience indicators
  • Work with Customer Success Managers on account strategy, forecasting, and technology impact analysis
  • Develop innovative approaches to analyzing data at scale
  • Partner with Customer Success, Engineering, and Product teams to deliver strategic insights and increase customer value

Cerințe

  • Bachelor’s degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or a related field, or equivalent professional experience
  • At least two years of experience in consulting, business intelligence, data analytics, or a comparable role
  • Ability to connect analytical findings with business drivers
  • Experience communicating with clients or other stakeholders
  • Ability to manage priorities across competing requirements
  • Advanced SQL skills, including writing new queries and interpreting existing ones
  • Ability to create persuasive PowerPoint or Google Slides presentations for cross-functional audiences
  • Strong written and verbal communication skills
  • Experience using data visualization or analytics tools
  • Experience applying large language models to analytical work
  • Hands-on experience analyzing customer behavior

Beneficii

  • Competitive compensation
  • Stock options
  • Family-group healthcare coverage
  • Mac equipment
  • USD 150 per month in flexible benefits
  • Three weeks of vacation
  • English lessons

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