ASAPP
ASAPP
ASAPP उद्यम संपर्क केंद्रों के लिए जनरेटिव AI सॉफ़्टवेयर विकसित करता है। इसके प्लेटफ़ॉर्म में GenerativeAgent™ शामिल है, जो जटिल ग्राहक संवादों का समर्थन और स्वचालन करता है। साथ ही, प्लेटफ़ॉर्म में वाक् विश्लेषण, स्व-सेवा संबंधी अंतर्दृष्टि और गुणवत्ता प्रबंधन के उपकरण भी हैं। संपर्क केंद्रों की टीमों को रीयल-टाइम सहायता देने, बातचीत का विश्लेषण करने और सेवा कार्यप्रवाहों को बेहतर बनाने में मदद करके, ASAPP परिचालन दक्षता बढ़ाने, ग्राहक अनुभवों को मजबूत करने और बड़े स्तर पर एजेंटों का समर्थन करने पर ध्यान केंद्रित करता है। कंपनी कृत्रिम बुद्धिमत्ता, SaaS और उद्यम प्रौद्योगिकी के क्षेत्रों में काम करती है तथा उन पेशेवरों के लिए उपयुक्त वातावरण प्रदान करती है, जो ग्राहक सेवा संचालन में AI के उपयोग में रुचि रखते हैं।

Business Insights Analyst, Argentina Remote

Analyze generative AI deployments and conversational data at ASAPP to uncover customer-growth opportunities. Produce forecasts, performance insights, and strategic recommendations that help clients and internal teams maximize platform value.

विवरण

  • Analyze large-scale generative AI deployments
  • Translate conversational data into actionable growth opportunities
  • Develop clear narratives explaining performance and business impact
  • Support Customer Success and Strategy teams with client requests beyond standard deliverables
  • Prioritize and fulfill ad hoc requests from internal and external stakeholders
  • Measure client performance using operational metrics and customer experience indicators
  • Work with Customer Success Managers on account strategy, forecasting, and technology impact analysis
  • Develop innovative approaches to analyzing data at scale
  • Partner with Customer Success, Engineering, and Product teams to deliver strategic insights and increase customer value

आवश्यकताएँ

  • Bachelor’s degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or a related field, or equivalent professional experience
  • At least two years of experience in consulting, business intelligence, data analytics, or a comparable role
  • Ability to connect analytical findings with business drivers
  • Experience communicating with clients or other stakeholders
  • Ability to manage priorities across competing requirements
  • Advanced SQL skills, including writing new queries and interpreting existing ones
  • Ability to create persuasive PowerPoint or Google Slides presentations for cross-functional audiences
  • Strong written and verbal communication skills
  • Experience using data visualization or analytics tools
  • Experience applying large language models to analytical work
  • Hands-on experience analyzing customer behavior

लाभ

  • Competitive compensation
  • Stock options
  • Family-group healthcare coverage
  • Mac equipment
  • USD 150 per month in flexible benefits
  • Three weeks of vacation
  • English lessons

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