Maximus ajută agențiile guvernamentale să furnizeze și să modernizeze programe publice esențiale în domeniile sănătății, serviciilor sociale, apărării, securității naționale și serviciilor civile. Activitatea sa include inteligență artificială și analiză de date, cloud și securitate cibernetică, platforme digitale, centre de contact, sisteme de eligibilitate și înscriere, servicii clinice, soluții Medicaid pentru organizații, consultanță și operațiuni de program. Prin echipe care sprijină clienți federali, la nivel de stat și locali, Maximus combină tehnologia cu implementarea practică pentru a îmbunătăți accesul oamenilor la serviciile publice și modul în care agențiile își ating obiectivele.
Bilingual Haitian Creole Customer Service Representative — New York Remote
Provide remote customer support for New York healthcare applications and enrollment. Assist callers in English and Haitian Creole as part of Maximus’s health services program.
Descriere
- Handle incoming calls from consumers, prospective enrollees, and individuals assisting enrollees.
- Manage inbound and outbound customer contacts effectively.
- Record and document inquiries in the applicable systems.
- Process healthcare coverage applications by phone, including tax household and income details, eligibility determinations, and health plan enrollment.
- Direct or refer consumers to the appropriate organizations.
- Handle life event changes, demographic updates, disenrollment requests, and special enrollment periods.
- Send requested materials by mail or email, or provide download access.
- Arrange language interpretation services for callers who do not speak English.
- Escalate calls and issues to designated staff when resolution is required.
- Participate in meetings and training while keeping program and system knowledge current.
- Handle inquiries in line with confidentiality and privacy requirements.
- Achieve quality assurance standards and other key performance measures.
- Follow established workplace safety procedures.
- Remain seated or otherwise stationary for extended periods and occasionally move items weighing up to 25 pounds.
- Complete other responsibilities assigned by management.
Cerințe
- High school diploma or GED is required.
- At least six months of relevant professional experience is required, or an equivalent combination of education and experience.
- Fluency in English and Haitian Creole is required.
- Must be able to speak, read, and translate fluently in Haitian Creole and English.
- Must live within 100 miles of New York, New York.
- Must currently and permanently reside in the continental United States.
- Strong data-entry and telephone skills are required.
- Excellent organizational, interpersonal, written, and verbal communication skills are required.
- Must be comfortable working in a fast-paced environment.
- Ability to manage multiple complex tasks simultaneously.
- Ability to work effectively both independently and as part of a team.
- Previous experience with computers, phone systems, and headsets is preferred.
- Previous customer service experience is preferred.
- Home internet speed of at least 20 Mbps is required.
- Home internet must connect by Wi-Fi or Category 5 or 6 Ethernet cable to the router.
Beneficii
- Performance-based quarterly bonus opportunities.
- Medical, dental, vision, prescription, and partially funded HSA plans.
- Life insurance coverage.
- Discounts on auto, home, renter’s, and pet insurance.
- 401(k) retirement savings plan with company matching.
- Paid time off, holidays, and sick leave.
- Short- and long-term disability coverage.
- Employee Assistance Program supporting physical, emotional, and financial wellness.
- Employee recognition platform.
- Tuition reimbursement.
- Employee perks and discounts.
- Maximus wellness programs and resources.
- Professional development through training programs, workshops, and conferences.
- Paid comprehensive training.