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Winning Assistants LLC
Winning Assistants LLC
51 – 200 Darbinieki
KonsultācijasLoģistikaMārketings
Winning Assistants LLC ir personāla atlases un darbā iekārtošanas uzņēmums, kas savieno ārstus, veselības aprūpes speciālistus un uzņēmumu īpašniekus ar prasmīgiem virtuālajiem asistentiem no globāla talantu loka. HIPAA prasībām atbilstošie atbalsta pakalpojumi ietver administratīvo darbu, medicīnas prakšu pārvaldību, mārketingu un klientu apkalpošanu. Tie palīdz klientiem efektivizēt ikdienas darbību, kontrolēt izmaksas un veltīt vairāk laika uzņēmuma izaugsmei.
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Vakances uzņēmumā

Medical Liaison Operations Coordinator – Radiology, Remote Philippines

Remote medical liaison role supporting radiologists and coordinating healthcare operations for a U.S.-based teleradiology practice. Manage call routing and requests across clinics, hospitals, technical teams, and internal departments.

PHFilipīnas
10 400 $ – 12 480 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuOperācijas
Kiberdrošība

Apraksts

  • Professionally manage inbound company calls.
  • Determine the purpose and urgency of each incoming call.
  • Route calls to sales, recruitment, support, medical, or operational workflows.
  • Connect callers with the appropriate department, team member, or radiologist.
  • Record accurate messages and deliver them to the correct recipient.
  • Manage multiple incoming requests and prioritize them appropriately.
  • Follow established communication and escalation procedures.
  • Act as a primary support contact for radiologists.
  • Coordinate communication among radiologists, clinics, hospital systems, technical teams, and internal departments.
  • Manage calls on behalf of unavailable radiologists.
  • Receive and route requests from radiologists, clients, and clinics.
  • Accurately relay messages, requests, and information among multiple parties.
  • Escalate urgent or complex matters appropriately.
  • Maintain professionalism and confidentiality in healthcare communications.
  • Provide administrative support to sales, recruitment, support, medical, and operations teams.
  • Coordinate interdepartmental follow-up.
  • Organize requests that involve multiple teams.
  • Support daily practice operations.
  • Help reduce the Operations Manager's administrative workload.
  • Keep organized records of calls, messages, and follow-up actions.

Prasības

  • Previous experience in a healthcare or medical setting.
  • Strong knowledge of healthcare terminology and workflows.
  • Ability to communicate effectively with medical professionals and healthcare organizations.
  • Excellent inbound call-handling and customer service skills.
  • Strong spoken and written English communication skills.
  • Ability to listen carefully, understand call objectives, and identify the correct next step.
  • Ability to relay messages and information accurately among multiple parties.
  • Comfort communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments.
  • Strong organizational and coordination abilities.
  • Ability to manage multiple calls, requests, and priorities at the same time.
  • High attention to detail and accuracy.
  • Ability to remain calm and professional in a fast-paced healthcare setting.
  • Strong problem-solving skills and sound judgment when escalating issues.
  • Experience providing general administrative support.
  • Ability to work independently while collaborating across departments.
  • Reliable, motivated, and committed to delivering consistent, high-quality support.
  • Genuine interest in a stable, long-term remote role.
  • Working knowledge of HIPAA compliance and patient confidentiality.
  • Ability to handle sensitive healthcare information securely and professionally.
  • Willingness to complete required HIPAA and cybersecurity training.
  • Radiology or teleradiology operations experience is strongly preferred.
  • Ability to coordinate requests involving medical professionals without providing independent clinical guidance.
  • Proficiency in clear, professional spoken and written English.
  • Relevant experience in healthcare, medical administration, call handling, or coordination.
  • Must provide NBI Clearance and/or Local Police Clearance before onboarding.
  • Availability for required video meetings with the camera on.
  • Availability to work the assigned full-time shift consistently.
  • Ability to maintain confidentiality and HIPAA-compliant work practices.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection of at least 25 Mbps.
  • Noise-canceling headset.
  • Working webcam.
  • Quiet, professional work environment.
  • Grasshopper experience is beneficial; Data Health experience is not required.

Priekšrocības

  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training with certification provided.
  • Top 1% VA performance training.
  • Client-approved U.S. holidays.
  • Client-approved paid or unpaid time off; paid leave is optional and depends on the client.
  • Access to tools and resources.
  • Optional performance-based incentives, which may include bonuses, incentives, or additional hours from some clients.

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